Internal Communications Executive

Synlab; City Of London; On-site; GBP 36,000 - 48,000; Full time

Job summary

SYNLAB UK&I seeks an Internal Communications Executive to support the planning and delivery of communications across the organisation, including the intranet, newsletters, digital signage and town halls. The role is based at the Blackfriars Hub three days a week, with travel to other SYNLAB sites across the UK.

You will turn complex updates into engaging content, manage campaigns and calendars, and work closely with the Internal Communications Manager and wider team to support senior

Qualifications

• Experience turning complex business updates into reader-friendly communications.
• Ability to plan and deliver multi-channel internal communications campaigns.
• Strong writing, editing and storytelling skills for diverse audiences.
• Experience working with senior stakeholders and cross-functional teams.

Responsibilities

• Deliver timely, accurate and engaging internal communications while managing competing priorities.
• Maintain and develop internal channels like intranet, newsletters, digital signage, town halls.
• Own and manage the internal communications calendar and campaign messaging.
• Create and deliver internal campaigns supporting organisational priorities including DE&I and employee recognition.
• Build relationships across the organisation to source engaging stories and content.
• Collaborate with colleagues to maximise content opportunities from events and milestones.
• Support planning, promotion and delivery of employee engagement activities.
• Use analytics to evaluate communications effectiveness and drive improvements.
• Produce audience-focused content tailored to channels and audiences.
• Identify ways to engage a lab-based workforce with limited digital access during work hours.
• Provide communications support during major incidents as needed.
• Represent Internal Communications in cross-functional meetings and promote best practices.

Skills

Content creation

Campaign management

Stakeholder engagement

Audience engagement

Job description

Job Title: Internal Communications Executive

Location: London

Salary: £(phone number removed)

Job Type: Permanent, Full Time

Closing Date: 10th November 2026

About SYNLAB:

Our people support pathology services that matter to patients, clinicians and communities. Your work will help the Internal Communications team connect colleagues across our headquarters and four hospital businesses.

As part of our Marketing & Communications team, you will work alongside specialists in internal, corporate, service-user and social communications. You will support colleagues on a broad mix of activity and gain exposure to senior stakeholders and functions including Operations, IT, Quality, Health and Safety, Finance, People, Learning and Development, Recruitment and scientific development.

You will join us at an important stage in the development of our communications channels, including the launch of a UK&I-wide intranet. You will help deliver these improvements by coordinating activity, creating content, gathering feedback and contributing ideas. You will have the support and direction of experienced colleagues while being trusted to take responsibility for your work and follow tasks through to completion.

About the Role:

Can you turn complex business updates into communications that people genuinely want to read, watch and act on?

We are looking for an experienced Internal Communications Executive to provide creative and practical support to our Internal Communications team. You will help us keep more than 3,000 colleagues across SYNLAB UK&I informed, connected and clear about our strategy, priorities and the part they play in our success.

Working within agreed plans and priorities, you will turn ideas into action by creating audience-focused content, coordinating activity and supporting campaigns across our channels. You will be trusted to manage your own workload, take initiative and keep projects moving, while working closely with the Internal Communications Manager and wider Communications team.

Based at our Blackfriars Hub three days a week, with travel to other SYNLAB businesses across the UK, you will join a collaborative team of nine. If you have relevant experience and want to broaden your skills through varied, hands-on work, this role will give you the opportunity to contribute ideas, support high-profile projects and make a visible difference to how colleagues experience communications.

Working under the direction of the Internal Communications Manager, you will support the planning, coordination and delivery of communications across the organisation.

You will manage the communications calendar, coordinate requests, track actions and approvals, and help ensure timely, well-sequenced communications. Working across multiple priorities, you will create and publish content for the intranet, newsletters, digital signage, town halls, presentations and video, while supporting key employee campaigns and initiatives.

You will also help engage colleagues in laboratory and other non-desk-based roles, gathering feedback and ensuring communications reach all audiences effectively.

What You Will Do:

• Deliver timely, accurate and engaging internal communications, effectively managing competing priorities, stakeholder requests and deadlines while supporting the Internal Communications Manager and wider Communications team to achieve business objectives.
• Maintain and continuously develop internal communication channels, including the intranet, newsletters, digital signage, town halls and other employee communication platforms, ensuring content is consistent, relevant and engaging.
• Own and manage the internal communications calendar, coordinating content, campaigns and key messaging across the business.
• Create, write, coordinate and deliver internal communications campaigns that support organisational priorities, projects and initiatives, including DE&I, ESG, appraisal cycles and employee recognition programmes.
• Build strong relationships and networks across the organisation to proactively identify, develop and share engaging employee, business and customer stories.
• Collaborate with internal and external communications colleagues to maximise content and engagement opportunities arising from events, conferences, awards, town halls, site visits and other key activities.
• Support the planning, promotion and delivery of employee engagement and listening activities, helping to increase participation and awareness across the organisation.
• Use audience insight, campaign measurement and reporting tools to evaluate communications effectiveness, share learnings and drive continuous improvement.
• Produce clear, compelling and audience-focused content, tailoring messages and channels to maximise impact and engagement.
• Identify innovative ways to engage a predominantly laboratory-based workforce with limited access to digital communication tools during working hours.
• Provide communications support during major incidents, ensuring timely and effective dissemination of information when required.
• Represent Internal Communications at cross-functional meetings, building effective stakeholder relationships and promoting best practice communication approaches.
• Act as a passionate ambassador for SYNLAB, supporting the delivery of consistent messaging and helping colleagues understand and engage with the organisation's strategic direction.
• Work effectively at pace, managing multiple projects and stakeholders simultaneously while maintaining high standards of quality and accuracy.