Communications Officer

Ipp-Analytics-Limited; Basildon; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

IPP Analytics Limited seeks a proactive Communications Officer to join the Service Users team in a newly created role with meaningful impact. You will translate complex clinical and technical information into accessible updates for primary and secondary care, third-party organisations and SYNLAB UK & Ireland clients.

The role is hybrid, combining remote work with 2–3 days per week in our London office, offering growth opportunities as the service expands across SYNLAB UK & Ireland.

Qualifications

• A-level English Language or equivalent.
• Degree in communications, journalism or related scientific subject.
• Experience managing competing workloads to meet deadlines.
• Strong written communication skills with attention to detail.
• Experience in pathology or clinical setting.

Responsibilities

• Produce clear, accurate and engaging communications for diverse stakeholders.
• Gather information, obtain approvals and ensure timely communications.
• Coordinate content across channels (email, intranet, website) and maintain standards.
• Lead on development of communications and translate clinical/technical info for non-experts.
• Format, test and distribute communications via Dotdigital and manage distribution lists.

Skills

Written communication

Attention to detail

Prioritisation

Stakeholder management

Pathology knowledge

Education

A-level English Language

Degree in communications/journalism

Tools

Dotdigital

MS Office

Job description

Employer IPP Analytics Limited Employer type Private Sector Site Pathology First Hub Town Basildon Salary £30,000 to £35,000 per annum depending on experience Closing 17/11/2026 23:59

Communications Officer

SYNLAB Band B

The place to work in pathology

We are looking fortop talentto join theUK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose.

Job overview

We're looking for a proactive and enthusiastic Communications Officer to join our Service Users team in a newly created role that offers genuine purpose and impact. This position is ideal for someone looking to develop a career in communications or for an individual with a clinical science or pathology background seeking to transition into a communications-focused role.

Working alongside two established team members, you'll deliver clear, timely and effective communications to customers across primary care, secondary care and third-party organisations. You'll play a key role in communicating clinical service changes, analyser and technology upgrades, and wider service updates across Synnovis and SYNLAB Essex customers.

This is a hybrid role, combining remote working with 2-3 days per week in our London office. Initially supporting Synnovis, the role will evolve to provide communications support across a broader range of SYNLAB UK & Ireland services, offering excellent opportunities for growth and development.

Main duties of the job

You will be responsible for producing and delivering clear, accurate and engaging communications to a wide range of stakeholders, translating complex clinical and technical information into accessible updates.

Working closely with colleagues across the organisation and external partners, you will build strong relationships to gather information, obtain approvals and ensure communications are timely and effective.

The role requires excellent organisational skills and the ability to manage competing priorities in a fast-paced environment. You will support the creation, coordination and delivery of content across multiple channels, including email, intranet and website platforms, ensuring all communications are well-presented, consistent and aligned with organisational standards.

Working for our organisation

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.

We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.

Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways.

We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions.

Detailed job description and main responsibilities

• Building and maintaining strong relationships both with internal stakeholders to ensure communications considerations are embedded within operational decision-making, and our key audiences across primary and secondary care and third-party customers.
• Where appropriate and required, attending and contributing to clinical forums and sessions, feeding back to the wider team on key topics.
• Managing and triaging requests and enquiries across our mailboxes, maintaining communication plans, trackers, dashboards and metrics.
• Drafting, coordinating, and where appropriate leading on the development of clear, concise, and engaging communications – noting the ability to capture and distil clinical and technical information is critical to the role
• Formatting, quality-checking, testing, and distributing communications through Dotdigital – our mailing software
• Managing and regularly reviewing distribution lists, ensuring records remain accurate, compliant, and aligned with communication approval processes.

Person specification

Qualifications

• A-level (Grade C or higher) English Language or equivalent
• Degree in communications, journalism or related scientific subject

Experience

• Demonstrable experience of managing and prioritising competing workloads to meet deadlines
• Strong written communication skills, with proven experience in drafting, editing and proofreading content with a high level of attention to detail
• Ability to communicate key messages clearly and engage a range of audiences
• Experience in a pathology or clinical setting
• Knowledge of pathology, hospital, clinical terminology and environments

Skills & Knowledge

• Rigorous attention to detail and accuracy
• Comfortable working to tight deadlines and multi-tasking under pressure
• Demonstrates a proactive approach, with evidence of taking initiative to solve problems and deliver outcomes independently
• Excellent IT skills with excellence knowledge/experience of MS Office Suite particularly Word and PowerPoint

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.

Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location.

For our Permanent workforce we offer a competitive benefits package.

All employees are entitled to:

• Contributory pension scheme
• Generous annual leave entitlement

Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.