Internal Communications & Engagement Specialist

ARAG Legal Services UK; England; On-site; GBP 32,000 - 43,000; Full time

Job summary

ARAG UK is seeking an Internal Communications Specialist to join the People & Property team. You will support internal communications and engagement activities, assist the Internal Communications and Engagement Manager, and coordinate schedules across EMC functions and company-wide events.

The role requires strong written communication, stakeholder engagement, and a detail-oriented, adaptable approach to fast-paced priorities.

Qualifications

• Previous internal communications experience is highly desirable.
• Experience working with senior stakeholders.
• Strong customer service and stakeholder engagement.
• Proactive, with ability to manage multiple priorities.
• Proficient in Microsoft Office.

Responsibilities

• Drive the Internal Communications, CSR and Employee Engagement Strategy through activities such as planning and delivery.
• Manage the company intranet and all associated schedules, plans and activity.
• Engage with stakeholders at all levels to organise, create and execute communications, events and other activities.
• Lead the Arag Charity meetings including organising fundraising events and coordinating donations.
• Support the delivery and coordination of the employee wellbeing programme.
• Assist the Internal Communications and Engagement Manager to deliver objectives of the Employee Engagement Forum.
• Manage relevant inboxes and respond to queries in a timely manner.
• Engage with colleagues across the business to inform, influence and collaborate on projects.
• Write effective, engaging internal articles and email updates and proof-read content.
• Respond proactively to various stakeholders across the business.

Skills

Written communication

Stakeholder engagement

Organisational skills

Influencing

Time management

Attention to detail

Confidentiality

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Due to internal promotion, Arag are searching for our next Internal Communications Specialist. As an essential member of the Internal Communications and Engagement team and the wider People & Property department, the role holder will support all Internal Communication and Engagement activity, and the Internal Communications and Engagement Manager on a variety of tasks. The role holder will also support each EMC function with their communication, engagement and event plans, as well as the company wide annual events timetable. The role holder will co-ordinate and manage the Internal Communications schedules and liaise with stakeholders when necessary.

The successful candidate will need to possess strong written communication, organisational, influencing and stakeholder engagement skills. They will also need attention to detail, a high level of flexibility and the ability to juggle fast paced differing priorities. The role holder will gain exposure to some of the areas of HR, employee engagement and Corporate Social Responsibility (CSR).

This is a great opportunity to work within a progressive, talented and friendly People & Property team who are focussed on supporting the business to achieve their operational and strategic objectives.

Some of the key responsibilities include:

• Drive the Internal Communication, CSR and Employee Engagement Strategy through activities such as:
• Managing the company intranet and all associated schedules, plans and activity
• Engaging with stakeholders at all levels to organise, create and execute their communications, events and other activities
• Managing the employee recognition communications, liaising with key contacts across the business
• Leading the Arag Charity meetings including organising fundraising events, managing quarterly charity give, processing donations and ensuring our business is aware of activities and opportunities
• Supporting with the delivery and coordination of the employee wellbeing programme
• Support Chief People Officer and Internal Communications and Engagement Manager to deliver against Employee Engagement Forum objectives
• Managing relevant inboxes ensuring queries are responded to in timely manner
• Having the confidence to lead, interact and influence colleagues across the business on a daily basis including our Inclusion Networks and project work-streams
• Having strong and creative written communication skills, with the ability to write effective, exciting internal articles and email updates, and with strong proof-reading skills
• Having proactivity in responding to various stakeholders across the business

About You

Previous Internal Communications experience is highly desirable

• Experience of managing interactions with senior stakeholders
• Strong customer service skills, and experience dealing with internal or external customers
• Experience of leading employee engagement, CSR and internal communications activities (desirable)
• Previous experience of working with or within customer facing roles, gaining an understanding of specific challenges and how these can be addressed through Internal Communications (desirable)
• Well organised with good time management skills, the ability to prioritise when under pressure and balance competing workloads effectively
• Excellent attention to detail and an ability to quality check own work and the work of others where necessary to ensure we get it right first time
• A high level of personal integrity and experience in managing sensitive information whilst maintaining confidentiality
• Confident verbal communication skills interacting with colleagues at all levels
• IT confident, with experience of working in Microsoft Office Suite, including Excel, PowerPoint and Word

About The Company

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.