Internal Account Manager Gateshead

Kite Packaging; Gateshead; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

8:00–17:00 Mon-Fri

22 days holiday + up to 25

Life insurance after 6 months

Company pension

Cycle to Work scheme

Optional private healthcare

Shareholder option after 6 months

Job summary

Kite Packaging is seeking an Internal Account Manager to support the sales team from our Gateshead office. You will manage customer accounts, deliver excellent service to B2B customers and handle sales administration with accuracy.

The role requires 2 years in a B2B customer service setting, solid MS Office skills, and strong numeracy. A-Level or equivalent education is expected. Join a team focused on customer-first outcomes in a fast-paced environment.

Qualifications

• 2 year’s experience in a B2B Customer Service role.
• Competent user of Microsoft Office functions.
• Educated to A-Level Standard (or equivalent).
• Demonstrate strong mathematics and numeracy.

Responsibilities

• Providing high-level support to our Sales team.
• Managing customer accounts and building strong client relationships.
• Handling sales administration with precision and efficiency.
• Supporting the full business cycle, from enquiry through to delivery.
• Ensuring a seamless customer experience in a fast-paced, commercial environment.

Skills

Customer service

Communication skills

Administrative skills

Organised

Numeracy

Education

A-Level or equivalent

Tools

Microsoft Office

Job description

Location: Gateshead

We have an exciting opportunity for an Internal Account Manager to join our office team based in Gateshead.

Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start‑up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:

• Top 50 Fastest Growing Companies in the Midlands
• Sunday Times Track 100 Fastest Profit Growth in the UK
• Packaging Company of the Year (2023)

Our success is driven by continuous investment in our people, technology, and innovation – with a turnover of £169m in 2024.

About the Team

As an Internal Account Manager, you will play a key role in supporting our sales operations and delivering exceptional service to our valued B2B customers. This position requires a proactive, organised individual with strong administrative skills and a customer‑first mindset.

The Role of Internal Account Manager

In this role, you will be responsible for the following key areas:

• Providing high‑level support to our Sales team
• Managing customer accounts and building strong client relationships
• Handling sales administration with precision and efficiency
• Supporting the full business cycle, from enquiry through to delivery
• Ensuring a seamless customer experience in a fast‑paced, commercial environment

Key Skills and Essential Experience

Essential requirements for the role:

• 2 year’s experience in a B2B Customer Service role
• Competent user of Microsoft Office functions
• Educated to A‑Level Standard (or equivalent)
• Demonstrate strong mathematics and numeracy

The successful candidate will also have the following key skills:

• Outgoing, positive and have excellent communication skills, particularly on the telephone
• Strong and accurate administrator
• Commercially minded
• Flexible and supportive member of the team
• Manage a healthy workload and maintain focus and organisation
• Be able to understand and effectively follow company process and procedure
• Have a track record of customer service success and a desire to improve the customer experience
• Show a desire to learn about new and existing products

What You Will Get

• Excellent competitive salary
• A good work/life balance. 8:00am to 5:00pm Monday to Friday
• Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays.
• After 6 months:
  • Life insurance
  • Company pension scheme
  • Cycle to Work scheme
  • Optional private healthcare scheme
• The option to become a shareholder in the business after 6 months employment

Covering letters and CV’s should be emailed to: Joey Turner, Recruitment Manager. [e-mail]