Internal Account Manager

Blueleaf Care; Altofts; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 days holiday including bank/public

Discretionary bonus scheme

Pension scheme

Death in Service

Medicash scheme

Employee assistance program

Job summary

Blueleaf Care is seeking a permanent, full-time Internal Account Manager to drive penetration, expansion and protection of key accounts within the care home sector.

You will support the sales team by handling quotations, pricing and reporting, while staying commercially aware and maintaining excellent communication across colleagues and customers.

Castleford-based role with opportunities to develop within a growing team.

Qualifications

• Trained in consultative selling.
• Basic qualification in Excel.
• 2+ years sales/customer service experience.
• 2+ years sales experience in the care sector understanding key issues in market.
• Team player willing to participate as a full member of the team.
• Excellent interpersonal and communication skills both verbal and written communicating all levels and backgrounds.
• Planning and organizing self to accomplish specific goals.
• Initiative making attempts to influence events to achieve goals self-starter with strong problem solving skills.
• Customer fixation actively seeking to understand customers' requirements anticipates requests for solutions based on well-developed relationships.
• Strong Knowledge of portfolio and the sales approach.
• Strong knowledge of product categories in our portfolio.

Responsibilities

• Support National Account Managers with quotations, pricing tenders, price comparisons and customer reporting to seek up sell/cross sell opportunities.
• Follow up all quotations in a timely manner.
• Develop a high level of expertise in the company's product portfolio becoming a strategic resource for our customers.
• Pro-actively identify client challenges in your area of responsibility before they become an issue for your customers and solve this in a timely manner.
• Manage and sort account pricing queries.
• Manage and sort The Hub queries.
• Review the performance of your sales territory on a monthly basis with National Account Managers, ensuring actions to correct shortfalls are addressed immediately and professionally.

Skills

Consultative selling

Excel basics

Sales experience

Care sector knowledge

Team player

Planning & organizing

Initiative

Customer focus

Product portfolio knowledge

Strong communication

Tools

Netsuite

Job description

Summary of the role & who we're looking for

Working in the world of care, we're dedicated to collaborating with our customers at Blueleaf to provide care home products, consumables and furniture. We're looking to recruit a permanent, full time individual who is able to manage our key accounts internally using proven account management principles of penetration, expansion and protection so that growth is in line with business goals. Are you passionate and eager to support our sales team and our valued customers?

The ideal candidate will have experience in a similar internal sales account role previously, ideally within the care sector, and be able to demonstrate commercial awareness, positivity, and have excellent communication skills.

This role will require effective and proactive management and prioritisation of day-to-day tasks if business targets are to be achieved. It will require a willingness to learn and develop new skills, a readiness to adapt to varying environments and people, and the ability to cope with different responsibilities, all whilst maintaining full effectiveness in the role.

Main responsibilities

Sales Support

• National Account Manager support for large Group Homes over 750 beds within an area.
• Focus on telecommunication customer service, upselling and retention through the aftersales care.
• Support National Account Managers with quotations, pricing tenders, price comparisons and customer reporting to seek up sell/cross sell opportunities.
• Follow up all quotations in a timely manner.
• Develop a high level of expertise in the company's product portfolio becoming a strategic resource for our customers.
• Pro-actively identify client challenges in your area of responsibility before they become an issue for your customers and solve this in a timely manner.
• Manage and sort account pricing queries.
• Manage and sort The Hub queries.

Customer Reference Data Integrity

• Take responsibility for complete and accurate Customer Reference Data in the company's core ERP system (Netsuite) in relation to the supported Account Owners allocated customers. This involves either:
  • executing changes directly in Netsuite, on allocated Account Owners approval.
  • managing account-holder approved Customer Reference Data Change Requests as primary liaison with IT, where generic data uploads or structural changes to the customer record are required, taking into account the impact on other ERP stakeholders and users.
• Where Customer Reference Data is captured by functions outside Sales (e.g. Customer Service, Finance), establishing and maintaining effective control and delegation of the relevant data capture tasks.
• Establishing periodic and regular Data Quality reviews across Customer Reference Data (minimum 6 monthly), within the IAM team, to establish consistency of approach to control and maintenance of Customer Reference Data across all Sales functions.

Reporting

• Review the performance of your sales territory on a monthly basis with National Account Managers, ensuring actions to correct shortfalls are addressed immediately and professionally.
• Control sales analysis on all region customers and ensure that any drop in spend or product lines are captured so that the retention of sales is consistently upheld.

Skills & Experience

• Trained in consultative selling.
• Basic qualification in Excel.
• 2+ years sales/customer service experience.
• 2 + years' experience sales experience in the care sector understanding key issues in market.
• Team player willing to participate as a full member of the team.
• Excellent interpersonal and communication skills both verbal and written communicating all levels and backgrounds.
• Planning and organising self to accomplish specific goals.
• Initiative making attempts to influence events to achieve goals self-starter with strong problem solving skills.
• Customer fixation actively seeking to understand customers' requirements anticipates requests for solutions based on well-developed relationships.
• Strong Knowledge of portfolio and the sales approach.
• Strong knowledge of product categories in our portfolio.

About Blueleaf

At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'.

With over 30-years' experience in the care home sector and occupying a large portion of this market, Blueleaf is continually looking at ways to expand and grow by seeking new opportunities, and to use its experience and expertise to help care homes deliver outstanding care for their residents.

Blueleaf is an equal opportunities employer.

What will we offer?

We will offer 33 days holiday inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto-enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an employee assistance program.

Location

You will be located at our office in Castleford, West Yorkshire.