Internal Account Executive

PIB Group Limited; Barford; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid work pattern

Job summary

Cooper Solutions, part of PIB Group, is seeking an Internal Account Executive to join our team. You will handle customer support calls and emails, assist Account Managers, deliver remote training, and contribute to month-end reporting.

The ideal candidate has customer service or admin experience, is tech-literate with Microsoft Office, highly organized, and communicates clearly. We offer a salary up to £30,000, a generous bonus scheme, company benefits, and a hybrid pattern from Barford.

Qualifications

• Previous experience in a customer service or administrative role, with a genuine customer-focused approach.
• Technically competent - confident with core software (e.g. Microsoft Office) and comfortable learning new systems quickly.
• Strong organisational and time management skills.
• Clear, professional written and verbal communication skills.

Responsibilities

• Responding to customer support calls and emails.
• Supporting the Account Managers with tasks and projects.
• Remote customer training and system implementation.
• Month-end reporting.

Skills

Customer service

Administrative experience

Tech savvy

Organisational skills

Communication skills

Job description

Cooper Solutions | Part of PIB Group

The Role - Internal Account Executive

Cooper Solutions has been delivering software and digital solutions to the retail automotive industry since 2001 and believe that our people are at the heart of everything we do and strive to create a supportive environment where colleagues can enjoy work, keep learning and make a real difference for our customers.

Are you customer-focused and keen to work for a company who really cares about their people and their customers? If the answer is yes, then Cooper Solutions is the place for you! We are proud and passionate about the customers we support and therefore excellent customer service experience is essential as well as a passion for learning and personal development. You'll need to be organised, able to multi-task, and have a professional telephone manner.

What you'll be doing:

• Responding to customer support calls and emails
• Supporting the Account Managers with tasks and projects
• Remote customer training and system implementation
• Month-end reporting

What we're looking for:

• Previous experience in a customer service or administrative role, with a genuine customer-focused approach
• Technically competent - confident with core software (e.g. Microsoft Office) and comfortable learning new systems quickly
• Strong organisational and time management skills
• Clear, professional written and verbal communication skills

What You Will Get:

• A salary of up to £30,000 depending on experience
• Generous bonus scheme and company benefits package
• Hybrid working pattern out of our Barford office
• A supportive and collaborative working environment within a top-class business

Why PIB Group?

PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [e-mail]