Interior Design Sales & Client Relations Lead

Joyce Guiness Limited; City Of London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Joyce Guiness Limited in Southwest London is seeking a confident Sales and Client Relations Executive to join its established interior design team. This client-facing role blends sales, relationship management, and marketing support, with a showroom-based environment and Monday to Friday hours.

The ideal candidate will have 3+ years in client-facing sales, strong communication, and a consultative approach to guidance and solutions.

Qualifications

• At least three years’ experience in a client-facing sales role.
• Confident, articulate and credible when communicating over the phone and face to face.
• Strong sales and influencing skills, with a consultative approach to customer relationships.
• Excellent written and verbal communication skills.
• A proactive mindset, with the confidence to make decisions and take ownership.
• Highly organised, self-motivated and reliable.
• Strong interpersonal skills, with the ability to work effectively with retail clients, trade contacts and suppliers.
• Excellent problem-solving abilities and attention to detail.
• An interest in interior design, home interiors and current trends.
• An understanding of social media and digital content.

Responsibilities

• Manage customer enquiries, advising on products, pricing and options to convert opportunities into appointments and orders.
• Build strong client relationships through clear, knowledgeable and professional communication.
• Proactively follow up on enquiries, quotations, completed projects and potential sales opportunities.
• Work collaboratively with sales and marketing colleagues to improve enquiry levels, conversion rates and overall performance.
• Support the creation of engaging, brand-led content for the website, email campaigns and social media channels.
• Contribute creative ideas and stay informed about interior design trends and the wider market.
• Respond to customer reviews and maintain consistently high standards of client communication.
• Provide day-to-day sales and marketing administration support as required.

Skills

Client-facing sales

Relationship building

Communication

Negotiation

Brand awareness

Tools

CRM software

MS Office

Job description

Joyce Guiness Limited in Southwest London is seeking a confident Sales and Client Relations Executive to join its established interior design team. This client-facing role blends sales, relationship management, and marketing support, with a showroom-based environment and Monday to Friday hours.

The ideal candidate will have 3+ years in client-facing sales, strong communication, and a consultative approach to guidance and solutions.