Sales and Client Relations Executive. Interiors

Joyce Guiness Limited; City Of London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Joyce Guiness Limited in Southwest London is seeking a confident Sales and Client Relations Executive to join its established interior design team. This client-facing role blends sales, relationship management, and marketing support, with a showroom-based environment and Monday to Friday hours.

The ideal candidate will have 3+ years in client-facing sales, strong communication, and a consultative approach to guidance and solutions.

Qualifications

• At least three years’ experience in a client-facing sales role.
• Confident, articulate and credible when communicating over the phone and face to face.
• Strong sales and influencing skills, with a consultative approach to customer relationships.
• Excellent written and verbal communication skills.
• A proactive mindset, with the confidence to make decisions and take ownership.
• Highly organised, self-motivated and reliable.
• Strong interpersonal skills, with the ability to work effectively with retail clients, trade contacts and suppliers.
• Excellent problem-solving abilities and attention to detail.
• An interest in interior design, home interiors and current trends.
• An understanding of social media and digital content.

Responsibilities

• Manage customer enquiries, advising on products, pricing and options to convert opportunities into appointments and orders.
• Build strong client relationships through clear, knowledgeable and professional communication.
• Proactively follow up on enquiries, quotations, completed projects and potential sales opportunities.
• Work collaboratively with sales and marketing colleagues to improve enquiry levels, conversion rates and overall performance.
• Support the creation of engaging, brand-led content for the website, email campaigns and social media channels.
• Contribute creative ideas and stay informed about interior design trends and the wider market.
• Respond to customer reviews and maintain consistently high standards of client communication.
• Provide day-to-day sales and marketing administration support as required.

Skills

Client-facing sales

Relationship building

Communication

Negotiation

Brand awareness

Tools

CRM software

MS Office

Job description

An established and successful interior design company in Southwest London is looking for a confident, commercially minded Sales and Client Relations Executive to join its team.

This is a varied, client-facing role combining sales, customer relationship management, and marketing support. The ideal candidate will have at least two to three years’ experience in client-facing sales and the confidence to manage customer conversations, provide knowledgeable advice and guide clients towards the right solutions.

We are looking for someone who can build trust, communicate with authority, and influence purchasing decisions through expertise, sound judgement, and excellent customer service rather than a pushy sales approach.

The successful candidate will be proactive, commercially aware and comfortable taking ownership, identifying opportunities and suggesting improvements to sales and client communications.

Location: South West London
Hours: Monday to Friday, showroom-based

Key Responsibilities

• Manage customer enquiries, advising on products, pricing and options to convert opportunities into appointments and orders.
• Build strong client relationships through clear, knowledgeable and professional communication.
• Proactively follow up on enquiries, quotations, completed projects and potential sales opportunities.
• Work collaboratively with sales and marketing colleagues to improve enquiry levels, conversion rates and overall performance.
• Support the creation of engaging, brand-led content for the website, email campaigns and social media channels.
• Contribute creative ideas and stay informed about interior design trends and the wider market.
• Respond to customer reviews and maintain consistently high standards of client communication.
• Provide day-to-day sales and marketing administration support as required.

About You

• At least three years’ experience in a client-facing sales role.
• Confident, articulate and credible when communicating over the phone and face to face.
• Strong sales and influencing skills, with a consultative approach to customer relationships.
• Excellent written and verbal communication skills.
• A proactive mindset, with the confidence to make decisions and take ownership.
• Highly organised, self-motivated and reliable.
• Strong interpersonal skills, with the ability to work effectively with retail clients, trade contacts and suppliers.
• Excellent problem-solving abilities and attention to detail.
• An interest in interior design, home interiors and current trends.
• An understanding of social media and digital content.

If you are a confident sales professional who enjoys building relationships, delivering excellent customer experiences and contributing to business growth, we would love to hear from you.