Interim Recovery Team Leader

Morgan Hunt; England; Hybrid; GBP 45,000 - 58,000; Full time

Job summary

Morgan Hunt's Public Sector and Government client based in East Sussex is seeking an Interim Recovery Team Leader to lead and manage the Collection and Income Generation Team, including the Revenues and Benefits visiting function, providing dedicated operational leadership for Council Tax and Business Rates collection and recovery.

This assignment is inside IR35 and offers full-time home working, with oversight of complex recovery cases and collaboration across Revenues processing and other

Qualifications

• Experience leading a Revenues and Benefits or similar recovery team.
• Ability to deliver effective court-related recovery actions.
• Strong stakeholder engagement and performance management skills.

Responsibilities

• Lead and manage the Recovery Team and the Revenues and Benefits visiting function.
• Direct Council Tax and Business Rates collection and recovery activity to maximise in-year collection.
• Plan and coordinate targeted recovery campaigns and interventions.
• Monitor performance against measures and adjust resources as needed.
• Prepare for and attend court hearings related to recovery proceedings.
• Promote a fair, customer-focused debt recovery approach with appropriate support for vulnerability.

Skills

Leadership

Team management

Council Tax

Recovery campaigns

Legal compliance

Tools

Academy MRI

Job description

Are you an Interim Recovery Team Leader looking for work in East Sussex or remotely from home?

Morgan Hunt's Public Sector and Government client based in East Sussex is looking to recruit an Interim Recovery Team Leader to lead and manage the Collection and Income Generation Team, including the Revenues and Benefits visiting function, providing dedicated operational leadership for Council Tax and Business Rates collection and recovery.

This post has been created to provide additional operational leadership and support the continued development of the client's Council Tax and Business Rates collection and recovery function.

This assignment has been deemed inside of IR35 and will offer full time home working.

Ideally, the successful candidate will have the ability to:

• Proficiently use the Academy MRI Revenues and Benefits processing system
• Lead, manage and develop the Recovery Team, setting clear priorities, allocating work and providing day-to-day direction, support and technical guidance, including conducting regular one-to-one meetings and appraisals.
• Lead the effective delivery of Council Tax and Business Rates collection activity, with a clear focus on maximising in-year collection and reducing arrears and aged debt.
• Use Council Tax and Business Rates debt, collection and caseload information to identify trends, risks, high-value cases and opportunities for targeted recovery and income generation activity.
• Plan and coordinate targeted recovery campaigns and interventions, including appropriate early engagement with customers and effective escalation of cases through statutory recovery processes.
• Oversee complex, high-value and sensitive recovery cases, ensuring appropriate action is taken to progress cases effectively and that decisions and actions are timely, evidence based, consistent, proportionate and properly recorded.
• Lead and manage the Revenues and Benefits visiting function, ensuring visiting workloads are appropriately prioritised and allocated, staff are effectively supported and managed, and visits are completed to the required standard.
• Monitor team and service performance, including visiting workloads and outcomes, against agreed measures. Ensure resources are deployed effectively, identify emerging issues and take appropriate action where performance is off track.
• Work collaboratively with Revenues processing colleagues and other Council services to resolve issues that affect billing, collection, recovery or customer outcomes and to ensure effective end-to-end case management.
• Maintain effective working relationships with external partners, enforcement agents, courts and other organisations involved in recovery activity, monitoring delivery and escalating issues where appropriate.
• Prepare for and attend court hearings in relation to Council Tax and Business Rates recovery proceedings, presenting the Council's cases as required.
• Support the development, review and consistent application of recovery procedures, ensuring compliance with relevant legislation, Council policy, data protection requirements and good practice.
• Promote a fair and customer-focused approach to debt recovery, including early identification of vulnerability and financial difficulty and appropriate signposting or referral for support.
• Provide coaching, feedback and development to team members, support effective performance management and promote a culture of continuous improvement and high-quality customer service.
• Support service development and change, including testing and evaluating revised collection, recovery and visiting approaches, processes and ways of working, and making evidence based recommendations.

If you're looking to work from home for a Public Sector and Government client based in East Sussex, and feel you meet the essential criteria outlined above to be an interim Recovery Team Leader.

Morgan Hunt is an equal opportunities employer. Job suitability is assessed in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.