Interim Operations Director

Russam Gms; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Russam Gms is partnering with a progressive UK retail bank undergoing transformation and revenue growth. The Interim Operations Director will lead a large operational team, driving transformation and a major re-platforming of mortgage operations, with a focus on improving customer experience and journey.

You will balance hands-on people management with strategic direction, aligning daily activities with the overall change plan and securing buy-in from the wider business.

Qualifications

• Experience leading large operational teams in a banking environment.
• Strong knowledge of mortgage products and mortgage operations.

Responsibilities

• Lead a large operational team with hands-on people management.
• Drive transformation and back-office changes, including mortgage operations re-platforming.
• Improve customer experience and journey through process improvements.
• Collaborate with cross-functional groups to secure buy-in for new direction.

Skills

Team leadership

Mortgage product knowledge

Banking operations

Change management

Interim experience

Stakeholder collaboration

Job description

Russam is pleased to be working with a progressive, specialist UK retail bank who are navigating through a period of transformation and revenue growth.

Role & Responsibilities

As Interim Operations Director you will be responsible for the team and have a focus on transformation of current activities with the improvement of the customer experience and journey being the main output; and also a major re-platforming of the mortgage operations.

You will manage a large operational team and as well as setting the direction for the team, you will work with individuals and groups to enable "buy in" of the new direction and potential change in daily activities.

The role will involve both hands-on people management, as well as working to a more strategic group focus in accordance with other areas of the business working on the strategic change plan.

The Desired Applicant

The Interim Operations Director will ideally bring:

• UK retail banking experience
• Strong mortgage product experience
• Proven management experience in teams of 20 plus
• Demonstrated a collaborative leadership style
• Proven Interim experience
• Successfully delivered business transformation / back office processing and change