Interim Operations Director: Transformation & Mortgage Ops

Russam Gms; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Russam Gms is partnering with a progressive UK retail bank undergoing transformation and revenue growth. The Interim Operations Director will lead a large operational team, driving transformation and a major re-platforming of mortgage operations, with a focus on improving customer experience and journey.

You will balance hands-on people management with strategic direction, aligning daily activities with the overall change plan and securing buy-in from the wider business.

Qualifications

• Experience leading large operational teams in a banking environment.
• Strong knowledge of mortgage products and mortgage operations.

Responsibilities

• Lead a large operational team with hands-on people management.
• Drive transformation and back-office changes, including mortgage operations re-platforming.
• Improve customer experience and journey through process improvements.
• Collaborate with cross-functional groups to secure buy-in for new direction.

Skills

Team leadership

Mortgage product knowledge

Banking operations

Change management

Interim experience

Stakeholder collaboration

Job description

Russam Gms is partnering with a progressive UK retail bank undergoing transformation and revenue growth. The Interim Operations Director will lead a large operational team, driving transformation and a major re-platforming of mortgage operations, with a focus on improving customer experience and journey.

You will balance hands-on people management with strategic direction, aligning daily activities with the overall change plan and securing buy-in from the wider business.