Interim IT Support Analyst – Hybrid, 2nd Line

Sellick Partnership; England; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Sellick Partnership is supporting an organisation in Oxfordshire for an IT Support Analyst interim role. It is a hands-on, first- and second-line position providing support across desktops, networks, telephony, AV and remote working environments.

The role requires taking ownership of incidents from initial assessment to resolution and coordinating with third-party suppliers as needed. Hybrid work arrangement: 2 days onsite.

Qualifications

• Previous experience providing first and second-line IT support within a corporate environment.
• Strong working knowledge of Microsoft operating systems and associated technologies.
• Experience supporting desktops, laptops, remote working, telephony, AV equipment and business applications.
• Good understanding of deploying and supporting IT hardware and peripherals.
• Strong troubleshooting skills with the ability to investigate and resolve technical issues independently.
• Ability to explain technical information clearly to non-technical users.
• Experience working with third-party IT suppliers.
• Strong customer-service skills with the ability to manage competing priorities and work effectively under pressure.

Responsibilities

• Providing first and second-line technical support to users across the organisation
• Diagnosing, troubleshooting and resolving incidents within agreed service levels
• Supporting desktops, laptops, tablets, operating systems, applications and peripherals
• Providing technical support across networking, telephony, AV systems and remote working environments
• Taking ownership of support issues and keeping users informed through to resolution
• Deploying and supporting IT hardware, devices and associated peripherals
• Working with third-party suppliers and internal teams to resolve more complex technical issues
• Providing clear technical advice and support to non-technical users
• Supporting IT service continuity processes and wider IT projects where required
• Identifying recurring issues and opportunities to improve the user experience and IT service

Skills

First and second-line support

Microsoft operating systems

Troubleshooting

Customer service

Clear communication

Vendor management

Tools

Remote access tools

IT hardware

VoIP knowledge

Job description

Sellick Partnership is supporting an organisation in Oxfordshire for an IT Support Analyst interim role. It is a hands-on, first- and second-line position providing support across desktops, networks, telephony, AV and remote working environments.

The role requires taking ownership of incidents from initial assessment to resolution and coordinating with third-party suppliers as needed. Hybrid work arrangement: 2 days onsite.