Interim ICT Technician

Allscreens Nationwide Ltd; Wakefield; On-site; GBP 28,000 - 37,000; Full time

Job summary

Hays Education is recruiting an ICT Technician to provide first-line support across 2 high schools and 3 primary schools in the Wakefield area. You will resolve ICT helpdesk tickets, support hardware/software, and keep technology operational to aid teaching and learning.

The role requires experience in a service desk or ICT technician role, with strong Windows and Microsoft 365 knowledge, and AD user management. DBS Update Service is preferred.

Qualifications

• Experience in ICT Support/Service Desk/ICT Technician roles.
• Strong knowledge of Windows OS, Microsoft 365 and common ICT hardware.
• Experience with Active Directory administration and user accounts.
• Excellent troubleshooting and problem-solving skills.
• Proactive, customer-focused approach to support.
• Experience supporting schools, colleges or education environments is advantageous.
• Valid Enhanced DBS on the Update Service, or willingness to obtain one.

Responsibilities

• Provide first-line technical support for devices, software, user accounts, printers and classroom technology.
• Diagnose and resolve hardware, software and network-related issues.
• Install, configure and maintain ICT equipment.
• Create and administer user accounts within Active Directory and Microsoft 365.
• Support device imaging, deployments and upgrades.
• Assist with classroom audio-visual technology.
• Carry out routine maintenance and keep ICT equipment operational.
• Maintain accurate records within ICT helpdesk and asset management systems.
• Escalate complex issues and support wider ICT projects.
• Travel between Wakefield area sites to provide support.

Skills

Windows OS

Microsoft 365

Active Directory

Troubleshooting

Customer-focused

Communication

Job description

Hays Education are working in partnership with a large and successful education organisation in West Yorkshire to recruit an experienced ICT Technician. This is an exciting opportunity to join a forward-thinking organisation that supports multiple schools across the region and is committed to delivering high-quality education through reliable and innovative technology services. The role will initially be on an interim basis from 24th August 2026, with the potential to become permanent or continue until a permanent appointment is made.

Your new role

As an ICT Technician, you will provide a high-quality first-line support service to staff and students across 2 high schools and 3 primaries within the Wakefield area. You will be responsible for resolving ICT helpdesk tickets, supporting users with hardware and software issues, and ensuring technology remains operational to support teaching and learning.Key responsibilities will include:

• Providing first-line technical support for devices, software, user accounts, printers and classroom technology.
• Diagnosing and resolving hardware, software and network-related issues.
• Installing, configuring and maintaining ICT equipment.
• Creating and administering user accounts within Active Directory and Microsoft 365 environments.
• Supporting device imaging, deployments and upgrades.
• Assisting with classroom audio-visual technology.
• Carrying out routine maintenance and ensuring ICT equipment remains fully operational.
• Maintaining accurate records within the ICT helpdesk and asset management systems.
• Escalating complex issues where required and supporting wider ICT projects.
• Travelling between multiple education sites within the Wakefield area to provide support

What you'll need to succeed

To be successful in this role, you will have:

• Previous experience working in an ICT Support, Service Desk or ICT Technician role.
• Strong knowledge of Windows operating systems, Microsoft 365 and common ICT hardware.
• Experience of Active Directory administration and user account management.
• Excellent troubleshooting and problem-solving skills.
• A proactive and customer-focused approach to support.
• Strong communication and organisational skills.
• The ability to prioritise workload within a busy environment.
• Experience supporting schools, colleges or education environments would be highly advantageous.
• A valid Enhanced DBS on the Update Service, or willingness to obtain one.

What you’ll get in return

• Immediate start available from 24th August 2026.
• Competitive daily rate paid weekly.
• Opportunity to secure a permanent position.
• Exposure to a multi-site education IT environment.
• Ongoing support from a dedicated Hays Education consultant.
• The chance to make an immediate impact supporting teaching and learning through technology.