Interim Head of CRM, Subscriptions — Fast‑Impact Leader

3Search; Greater London; Hybrid; GBP 83.000 - 109.000; Vollzeit

Zusammenfassung

3Search is seeking an Interim Head of CRM for subscriptions in London, with a hybrid work model. The role focuses on strategic leadership and hands-on delivery within a fast-growing subscription business, driving acquisition, onboarding, engagement and retention across a large portfolio.

The ideal candidate will lead a small CRM team, influence senior stakeholders, and apply data-driven insights to improve commercial performance while adapting quickly to changing priorities.

Qualifikationen

• Strong CRM and customer lifecycle experience in subscription/recurring-revenue or consumer-led business.
• Experience in a start-up/scale-up or agile environment, balancing strategy with hands-on delivery.
• Proven people leadership experience, ideally managing managers.
• Strong commercial and analytical judgement; ability to turn data into action.
• Familiarity presenting to senior stakeholders; knowledge of CRM/data platforms is a plus.

Aufgaben

• Lead CRM strategy across acquisition, onboarding, engagement and retention with segmentation and offers.
• Manage up to three CRM Managers, guiding execution on urgent campaigns.
• Participate in weekly trading discussions and explain decisions using performance data.
• Balance multiple projects in a fast-changing environment while maintaining strategy.
• Collaborate with marketing, data, tech and external stakeholders to present results.

Kenntnisse

CRM strategy

Customer lifecycle

People leadership

Data-driven decisions

Stakeholder management

Tools

Optimove

Airship

Snowflake

Jobbeschreibung

3Search is seeking an Interim Head of CRM for subscriptions in London, with a hybrid work model. The role focuses on strategic leadership and hands-on delivery within a fast-growing subscription business, driving acquisition, onboarding, engagement and retention across a large portfolio.

The ideal candidate will lead a small CRM team, influence senior stakeholders, and apply data-driven insights to improve commercial performance while adapting quickly to changing priorities.