Integrations & Support Engineer

Pebblepad; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

Pebblepad, a leading Learning Journey Platform, is seeking an Integration & Support Engineer to ensure customer satisfaction through effective integration of our platform into higher education systems. The role involves leading integration projects, troubleshooting technical queries, and supporting customers across time zones, especially in North America. This position offers remote work flexibility, competitive benefits, and the chance to impact education globally.

Benefits

24 days holiday + Bank Holidays

5% company pension contribution

Health care and life assurance

Annual training allowance

Matched charity fundraising

Qualifications

• 3+ years in technical support or implementation roles.
• Experience with software integrations in Higher Education.
• Knowledge of APIs and technical protocols like SAML, OAuth2, and LTI.

Responsibilities

• Lead integration projects for new and existing customers.
• Assist with API integrations and resolve technical queries.
• Provide support for bug reports and technical issues.

Skills

Communication

Problem-Solving

Technical Support

Job description

We’re the award-winning Learning Journey Platform trusted by universities across the globe. Our mission? To help learners record, reflect and showcase their skills and experiences – and to support educators in guiding them every step of the way.

We're growing our team and are on the lookout for a technically-minded, customer-focused Integration & Support Engineer to join our Learning Services team. You’ll play a key role in ensuring our customers across North America and in the UK get off to a flying start – and stay flying.

What you’ll be doing

You’ll be the bridge between our platform and our customers’ systems, helping new Higher Ed customers get fully integrated, and supporting existing ones with their evolving needs.

• Leading integration projects for new and existing customers.
• Hosting calls to identify integration requirements during onboarding.
• Configuring and troubleshooting LMS/VLE integrations (LTI, SSO, Shibboleth, Azure AD).
• Assisting with API integrations and resolving technical queries.
• Collaborating with Customer Success Managers to deliver a smooth experience.
• Acting as a Level 3 technical expert for our global support team.
• Logging integration-related product feedback and requests.
• Providing support for bug reports, custom reporting, and technical issues.

️ What you’ll bring

Must-haves:

• Experience with software integrations in a Higher Education setting.
• 3+ years in technical support or implementation roles.
• Knowledge of SAML, OAuth2, LTI, Web APIs, Active Directory, Shibboleth.
• A logical, methodical approach to solving technical challenges.
• Great communication skills – you’re clear, friendly, and confident on calls.
• A passion for customer satisfaction, with patience and empathy to match.
• Flexibility to support customers across time zones (mainly North America).

Bonus points if you also have:

• Familiarity with HE systems and LMSs like Canvas, Blackboard, Moodle, Brightspace.
• PebblePad user experience (as an admin or end user).
• Basic coding skills (JavaScript, C#).
• Experience using Freshdesk, ChurnZero or similar tools.

What success looks like

You’ll be known as a go-to expert for technical integrations – delivering onboarding projects on time, helping customers get the most from our platform, and ensuring complex queries are resolved quickly and confidently.

KPIs include:

• ChurnZero journey completions
• Support SLA performance
• Customer satisfaction and feedback
• Integration project delivery
• Team and personal goals

What’s in it for you?

This is a chance to:

• Make a meaningful impact in a company improving education globally.
• Collaborate with friendly, smart people who care about what they do.
• Work remotely with flexibility, while staying connected with your team.
• Develop your technical and customer-facing skills in a fast-growing SaaS business.
• 24 days holiday + Bank Hols, 2 Wellbeing Days pa, 5% company pension contribution, health care, life assurance, annual training allowance, matched charity fundraising.

A few practical bits

• Location: UK-based, working remotely (with one in-person team day/month).
• Hours: 12:00–20:00 UK time to align with North America; occasional flexibility needed.
• Travel: Not routine, but possible for team meetups or training.

Sound like you?

If you love solving problems, enjoy working with people, and want to be part of a company that’s genuinely improving learning outcomes – we’d love to hear from you.