Application Support Engineer

JR United Kingdom; Stoke-on-Trent; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading AI-powered SaaS start-up in the UK is seeking an Application Support Engineer to join their dynamic team. This role involves supporting internal users, troubleshooting technical issues, and improving support processes in a remote-first environment. Ideal candidates are technically curious problem solvers with experience in application support or QA. If you thrive in fast-paced settings and want to be part of a growing company, we encourage you to apply.

Qualifications

• 2+ years in application support, QA, product ops, or similar roles.
• Strong communicator with a curious mindset.
• Knowledge of SQL, APIs, terminal tools, and logging.

Responsibilities

• Act as the first point of contact for platform bugs and client issues.
• Create actionable bug reports and maintain knowledge bases.
• Assist in pre-release QA and shape support processes.

Skills

SQL

APIs

scripting

problem-solving

communication

Job description

Application Support Engineer, stoke-on-trent

Client:

Burns Sheehan

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

Online job hunting tools

-

EU work permit required:

Yes

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Application Support Engineer | AI-powered SaaS Start-up

Location: Remote (UK-based with US hours, 3pm–12am GMT)

Working Style: Remote-first, flexible with optional in-person meetups

About:

Here at Burns Sheehan we are working exclusively with one of the most exciting tech start-ups in the UK, who are looking for an Application Support Engineer to join their high-performing team. You’ll play a critical role in supporting internal users, spotting patterns before they become issues, and improving how technical support is delivered across the business. With a focus on product insight, systems understanding, and proactive support this is an ideal opportunity for someone technically curious who loves solving puzzles, thrives in a fast-paced start-up environment, and wants to grow with a company scaling into new markets.

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Responsibilities:

• Acting as the first point of contact for platform bugs, client issues and working closely with teams to troubleshoot any issues.
• Creating clear, actionable bug reports, maintaining internal runbooks, knowledge bases, and FAQ docs for scalable self-service
• Assisting in pre-release QA: running exploratory tests and identifying edge cases
• Helping shape and evolve the support tooling, processes, and metrics as the company scales

What We're Looking For:

• 2+ years in application support, QA, product ops, or similar cross-functional technical roles
• Working knowledge of SQL, APIs, terminal tools, logs, and basic scripting
• Comfortable using or supporting admin UIs/internal tooling and familiarity of how web apps work
• Strong communicator, problem solver and a curious mindset

Sound interesting? Feel free to apply and I will get back to you to discuss...

Application Support Engineer | AI-powered SaaS Start-up

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Created on 31/05/2025 by JR United Kingdom