Integrated Outreach Team Leader

WEBRECRUIT; London; On-site; GBP 36,000; Full time

Job summary

A leading organization in London is seeking an Integrated Outreach Team Leader to guide a dedicated team in providing essential support to homeless individuals. This full-time role involves leadership, management of outreach services, and ensuring high-quality interventions. The ideal candidate will have a passion for helping vulnerable populations and experience in outreach services. The position offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact in the community.

Benefits

Confidential counselling services (EAP)

Staff wellbeing sessions

Flexible working options

Moving house day

Interest-free loans for season tickets

Cycle to work scheme

Qualifications

• Experience in outreach services and understanding of support needs.
• Experience working with vulnerable individuals.

Responsibilities

• Provide leadership and support to Outreach Workers and Navigators.
• Manage team expenses and ensure high performance.
• Oversee daily operations and safeguard vulnerable individuals.

Skills

Empathy

Proactivity

Referral Skills

Job description

Integrated Outreach Team Leader

London

Full Time / Permanent (Mon-Fri)

37.5 hours per week

£35,747

Our client is dedicated to helping homeless people across London find secure accommodation and work towards a positive future. They support homeless individuals to recover from personal issues and break down barriers, recognizing homelessness as more than just a housing issue. They provide a range of accommodation and support services to help individuals reach their full potential.

They are seeking a passionate Integrated Outreach Team Leader to provide effective leadership, motivation, and support to their team of Rough Sleeper Outreach Workers and Navigators, ensuring the delivery of outcome-focused interventions to help rough sleepers leave the street and achieve independence.

Responsibilities:

• Provide visible leadership and foster a positive, supportive environment for your team.
• Manage a team of Outreach Workers and Navigators providing services to rough sleepers.
• Oversee HR processes in line with organizational policies.
• Manage team expenses and petty cash adherence.
• Ensure high performance and achievement of KPIs within your team.
• Oversee daily operations of your Outreach Team.
• Ensure outreach services meet commissioner expectations and address the needs of rough sleepers.
• Act as escalation point for concerns from your team, rough sleepers, and partner agencies.
• Ensure health and safety protocols are followed for staff and service users.
• Deliver high-quality, evidence-based outreach services, including quality assurance and audits.
• Oversee safeguarding activities to protect vulnerable individuals.
• Develop partnerships to enhance service delivery.
• Represent the organization at meetings.
• Address complex needs through tailored support plans.
• Identify and engage with rough sleepers, including those initially unwilling to engage.
• Manage caseloads, providing consistent support.

About You:

Candidates should demonstrate:

• Experience in outreach services and understanding of support needs such as mental health, substance misuse, harm minimization.
• Empathy, passion, and commitment to homeless and vulnerable populations.
• Experience working with vulnerable individuals.
• Willingness to participate in shift work.
• Proactivity in multi-agency contexts and referral skills.
• Ability to record accurate notes and complete forms promptly.

Desirable: Experience managing similar teams/services; driving license preferred.

This full-time role requires shift work aligned with rough sleeping patterns.

Benefits:

• Salary of £35,747 per annum
• 34 days’ holiday (including bank holidays), increasing with service
• Enhanced maternity and paternity leave
• Enhanced sick pay
• Pension scheme after three months
• Yearly eye care vouchers

Perks:

• Confidential counselling services (EAP)
• Staff wellbeing sessions
• Flexible working options
• Moving house day
• Interest-free loans for season tickets and other benefits
• Cycle to work scheme and some free parking

Joining our client offers comprehensive benefits, including support for work-life balance, health, and financial security, along with mental wellbeing resources.

This role is an excellent opportunity to support vital services and make a tangible impact on the community. Applications from all backgrounds are encouraged.

Please apply using the button shown. This vacancy is advertised by Webrecruit, an employment agency.