999 Clinical Supervisor

SECamb; Crawley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking Clinical Supervisors for their Emergency Operations Centres. The role involves supporting emergency calls and conducting remote triage while ensuring quality patient care. Ideal candidates will have significant clinical experience and strong communication skills.

Benefits

NHS pension scheme

27 days' holiday

Training opportunities

Salary Sacrifice schemes

Access to occupational health services

Wellbeing hub

NHS discounts

Qualifications

• At least 2 years' experience in an autonomous role.
• Experience of mentoring/training junior staff.

Responsibilities

• Provide support for incoming emergency calls.
• Conduct remote triage of patients over the phone.
• Ensure patient safety from contact to care.

Skills

Communication

Decision-making

Assessment

Education

Registered with the NMC / HCP

Job description

Job summary

999 Clinical Supervisor - Crawley HQ/Medway MRC

Full time and part time positions available.

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to 'support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities'. We are rated 'Good' for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year.

We would like to hear from Band 6 Paramedics and Nurses with experienced in acute medicine/emergency department, primary care and community response teams who would like to join a dynamic team specialising in telephone triage offering urgent & emergency care.

More information regarding our services and locations can be found on our website.

Main duties of the job

South East Coast Ambulance Service NHS Foundation Trust is looking to recruit staff to work as Clinicians in our Integrated care (999/111) Emergency Operations Centres.

We are looking for registered Clinicians with at least two years' post registration experience, keen to progress and develop into a new career challenge.

You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will be providing support for incoming emergency calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient's needs.

You will need a proven track record of extensive clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills, be self-motivated and able to manage your own workload.

Applications from Clinicians with experience of telephone triage are also welcome.

About us

• Option to join NHS pension scheme
• A minimum 27 days' holiday each year, increasing after 5 years' service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Back up buddy App
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

The role requires:

• Permanent full-time contracts
• Permanent part-time contracts
• 24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 999.
• Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern.

Training : 8.5 weeks full time NHS Pathways 999

• 2 weeks NHSP Training,
• 1 week CAD training (all Monday-Friday).
• 2 weeks EMA mentoring (shift work),
• 1 week NHSP clinician training (Monday-Friday)
• 2 weeks mentoring (shift work)

Training - The training and mentoring is full time (37.5 hours per week) whether you are applying for a full time or part time position.

Job description

Job responsibilities

You will need to be a registered Paramedic or Nurse (Adult) with significant experience of clinical practice in the field of primary care and urgent & emergency care.

You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting.

You will have sound assessment and decision-making skills, the ability to plan and prioritise clinical workloads and ability to negotiate appropriate treatment and referral strategies.

Excellent communication skills and the ability to work under pressure are also prerequisites for this role.

You will be responsible for providing support and clinical oversight of the Computer Aided Dispatch system to ensure that patient safety is maintained from their point of contact to reaching definitive care.

Experience in either pre-hospital, acute, chronic or primary care will assist you in carrying out complex clinical triage on the telephone, providing assessment, referring to the most appropriate care pathway, or sometimes providing support whilst an emergency crew are on their way, looking to get patient care right, first time, every time.

Job description
Job responsibilities

You will need to be a registered Paramedic or Nurse (Adult) with significant experience of clinical practice in the field of primary care and urgent & emergency care.

You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting.

You will have sound assessment and decision-making skills, the ability to plan and prioritise clinical workloads and ability to negotiate appropriate treatment and referral strategies.

Excellent communication skills and the ability to work under pressure are also prerequisites for this role.

You will be responsible for providing support and clinical oversight of the Computer Aided Dispatch system to ensure that patient safety is maintained from their point of contact to reaching definitive care.

Experience in either pre-hospital, acute, chronic or primary care will assist you in carrying out complex clinical triage on the telephone, providing assessment, referring to the most appropriate care pathway, or sometimes providing support whilst an emergency crew are on their way, looking to get patient care right, first time, every time.

Person Specification

Experience

Essential

• Registered with the NMC / HCP with at least two years post registration experience
• At least 2 years' experience in an autonomous role
• Evidence of continual professional development and commitment to professional learning
• Experience of mentoring/training junior staff and sharing knowledge and skills

Desirable

• Experience in remote/telephone assessment and consultations
• Experience in primary/urgent and emergency care
• Knowledge of Safeguarding frameworks
• Knowledge of clinical governance and audit

Person Specification
Experience

Essential

• Registered with the NMC / HCP with at least two years post registration experience
• At least 2 years' experience in an autonomous role
• Evidence of continual professional development and commitment to professional learning
• Experience of mentoring/training junior staff and sharing knowledge and skills

Desirable

• Experience in remote/telephone assessment and consultations
• Experience in primary/urgent and emergency care
• Knowledge of Safeguarding frameworks
• Knowledge of clinical governance and audit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

SECamb
Address

Crawley & Medway

Crawley

RH10 9BG

Employer's website