Integrated Outreach Team Leader

LANGTON N4P; Kingston upon Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading charity in South West London is seeking an Integrated Outreach Team Leader to manage outreach services for rough sleepers. This role involves developing performance targets, supervising staff, and maintaining effective relationships with clients and external agencies. The ideal candidate will have strong leadership skills and experience in the homelessness sector.

Qualifications

• Experience working within the homelessness sector.
• Experience in developing street or community outreach services.
• Experience in line management, including recruiting and performance management.

Responsibilities

• Develop performance targets and quality control measures for service delivery.
• Support staff by setting clear objectives and supervising their work.
• Maintain a caseload of clients, providing ongoing support.

Skills

Leadership

Team Management

Community Outreach

Relationship Building

Job description

Our client, a homeless charity based in South West London, is currently seeking an Integrated Outreach Team Leader based in Kingston upon Thames to join their team. Reporting to the Outreach Operations Manager, you will ensure that shift patterns and practices are set to ensure that meaningful contact is made and sustained with all rough sleepers in the borough. You will also comprehensively support a team of prevention workers, outreach workers, and rough sleeper navigator case workers.

Responsibilities include:

• Develop performance targets and quality control measures that aid service delivery, and monitor team members’ work together to ensure these are met.
• Supporting staff by setting clear objectives and regularly supervising staff.
• Have accurate knowledge of the numbers and type/demographic of people sleeping rough in the borough and the locations where it is believed they are.
• Support the teams to maintain a caseload of clients, offering assertive, consistent, and ongoing support until the clients are in a position to be able to move from the street into accommodation or reconnection services.

About you:

• Experience working within the homelessness sector.
• Experience in taking the lead in developing street or community outreach services.
• Ability to work as part of a management team, maintaining effective working relationships with colleagues, clients, the community, and other external agencies.
• Experience in line management, including recruiting, inducting, supervising, and performance management.

This is an exciting opportunity for an experienced Outreach Worker with a proven track record in leading the development of street and community outreach services. You will bring strong leadership skills, with the ability to guide and support a team while building and maintaining effective working relationships with colleagues, clients, community members, and external partners.

Please contact Langton N4P Recruitment Specialists for further details on this position.