Integrated Community Services (ICS) Administrator

St Richard's; Worcester; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Fantastic team environment

Generous annual leave

Benenden Health care benefits

Flexible working opportunities

Family friendly policies

On-site café

Enhanced sick pay

NHS pension participation

Job summary

St Richard's Hospice is recruiting an Integrated Community Services (ICS) Administrator to join the Clinical Administration Team in Worcester. The role provides high-quality administrative support to our clinical services, coordinates information, manages referrals and maintains accurate records to support patient care.

You will work with a range of hospice professionals, handle competing priorities with confidentiality, and provide weekend cover for the Hospice Inpatient Unit on a rota roughly

Qualifications

• Prior administrative experience.
• Professional approach with confidentiality.
• Organised and able to manage competing priorities.

Responsibilities

• Provide high-quality administrative support to clinical services.
• Coordinate information, manage referrals, and maintain records.
• Act as a point of contact for patients, families and professionals.
• Provide weekend cover for the Hospice Inpatient Unit on a rota basis.

Skills

administrative skills

confidentiality

communication

Job description

Integrated Community Services (ICS) Administrator

Job title Integrated Community Services (ICS) Administrator

Salary £26,537 - £27,053 per annum

Contract Permanent

Location Wildwood Drive, Worcester WR5 2QT

This is an exciting opportunity to join the established Clinical Administration Team at St Richard's Hospice.

We are seeking an enthusiastic, organised and compassionate individual to provide high-quality administrative support to our clinical services. This role is pivotal in ensuring the smooth day-to-day operation of our services and play an important role in supporting patient care.

Working alongside a range of hospice professionals, administrators help coordinate information, manage referrals, maintain accurate records and act as key points of contact for patients, families, carers and external professionals.

The successful candidate will be able to work effectively in a busy environment, manage competing priorities, demonstrate excellent communication skills and maintain confidentiality at all times.

The post holder will provide comprehensive administrative support to the Integrated Community Services Team, helping to ensure the effective delivery of community-based hospice services. Responsibilities will include managing referrals, coordinating clinical information, supporting team processes, maintaining records and responding to enquiries from patients, families and healthcare professionals.

The post holder will also be required to provide weekend cover for the Hospice Inpatient Unit on a rota basis, approximately once every six weeks. This will include sharing Bank Holiday cover equitably with colleagues. Enhanced rates of pay apply for weekend and Bank Holiday working.

This post requires an Enhanced Disclosure and Barring Service check.

About you

The role will require a flexible individual with good emotional intelligence and interpersonal skills who can manage conflicting demands on their time. The post holder will have prior administrative experience and will bring a professional and steadfast approach to the role. At St Richard's, we're all united in a common goal: providing the very best care for patients, the people close to them, and carers.

Please refer to the Job Description and Person Specification for further details.

What we offer

We offer a competitive salary and a wide range of benefits including;

• Fantastic team where everyone is welcomed and empowered to give their best
• Generous annual leave (seven weeks including bank holidays)
• Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs
• Opportunities for flexible working
• Family friendly policies
• Fabulous subsidised on-site café
• Company enhanced sick pay (increased entitlement with length of service)
• Pension scheme and opportunity to continue NHS pension for clinical staff
• Free Will writing service

Find out more

If you would like to find out more information, please contact:

Interview date Friday 23 October and Monday 26 October