Underwriting Support Coordinator

Howden Group; Norwich; On-site; GBP 23,000 - 29,000; Full time

Job summary

DUAL is seeking an organised administrator to support the Underwriting team across policy issuance, endorsements, and account management. You will assist external users, manage the online mailbox, and help with testing and reporting for the internal and external platforms.

Ideal candidates will have GCSEs in Maths and English, plus A-levels preferred, and strong numeracy, literacy and IT skills. The role emphasizes accuracy, compliance with FCA regulations, and proactive collaboration within and

Qualifications

• High numeracy and literacy levels are required.
• Competent IT skills with MS Word, Excel and PowerPoint.
• Strong organisational and prioritisation abilities with good planning/time management.
• Basic knowledge of FCA regulations as they relate to insurance intermediaries.

Responsibilities

• Policy issuance, endorsements and corrections on the online platform.
• Assist external users with registration and account management.
• Manage online mailbox and forward emails appropriately.
• Support UAT for system changes and fixes.
• Raise tickets with the support team and ensure timely resolutions.
• Collaborate with finance and underwriters on accounting queries.
• Produce ad hoc reports for the data team.
• General admin duties including calls, emails and filing.

Skills

Numeracy

Literacy

Interpersonal skills

IT skills

Education

GCSE Maths & English

A-levels (preferred)

Tools

Microsoft Word

Microsoft Excel (Intermediate)

PowerPoint

Job description

DUAL is seeking an organised administrator to support the Underwriting team across policy issuance, endorsements, and account management. You will assist external users, manage the online mailbox, and help with testing and reporting for the internal and external platforms.

Ideal candidates will have GCSEs in Maths and English, plus A-levels preferred, and strong numeracy, literacy and IT skills. The role emphasizes accuracy, compliance with FCA regulations, and proactive collaboration within and