Insurance Support Specialist - Admin & Automation

Arch Insurance (UK) Limited; Colchester; On-site; GBP 18,000 - 26,000; Full time

Job summary

Arch Europe Insurance Services Ltd is seeking an administrator to support the National Underwriting Hub. You will handle IT system processing and customer/broker inquiries, ensuring smooth operations and adherence to policies while collaborating with teams for continuous improvement.

The role requires resilience, strong attention to detail and excellent communication. Proficiency in Microsoft Office, especially Excel, is essential, with potential remote work to meet deadlines.

Qualifications

• GCSE Mathematics and English grade C or above.
• Reliable, enthusiastic and professional with a drive to deliver service.
• High computer literacy with intermediate Excel.
• Ability to work remotely to meet deadlines and SLAs.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Provide administrative support to the National Underwriting Hub, including IT system processing.
• Handle high volumes of work with accuracy and efficiency to meet SLA.
• Proactively obtain data and manage items through to completion.
• Undergo training to maintain quality on current and new activities.
• Suggest process improvements and contribute to task automation with UK Regional Division.

Skills

Microsoft Office

Excel

Communication skills

Attention to detail

Resilience

Education

GCSE Maths & English (Grade C+)

Tools

IT systems

Job description

Arch Europe Insurance Services Ltd is seeking an administrator to support the National Underwriting Hub. You will handle IT system processing and customer/broker inquiries, ensuring smooth operations and adherence to policies while collaborating with teams for continuous improvement.

The role requires resilience, strong attention to detail and excellent communication. Proficiency in Microsoft Office, especially Excel, is essential, with potential remote work to meet deadlines.