Insurance Support Administrator

McNeil & Co.; Colchester; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Arch Capital Group Ltd. is looking for a capable administrator to support the National Underwriting Hub, ensuring smooth operations and adherence to policies and our values.

You will collaborate with various teams and contribute to automation and continuous improvement. You will handle IT system processing, manage incoming calls from customers/brokers, and maintain accuracy under pressure with a focus on quality and timely delivery.

Qualifications

• GCSE Mathematics & English Grade C or above.
• Insurance qualifications desirable but not essential.

Responsibilities

• Provide administrative support to the National Underwriting Hub. Key areas include IT system processing activities and handling phone calls from customers/brokers for Motor Insurance Database enquiries.
• Manage high volumes of work with accuracy and efficiency, adapting to tasks with differing service levels.
• Proactively obtain additional data where gaps exist and monitor items through to completion.
• Undertake initial and ongoing training to maintain high quality on current and new activities.
• Seek process improvements, contributing to continuous improvement.
• Collaborate with the UK Regional Division to deliver automation of tasks where possible.

Skills

Reliable

Communication

Microsoft Office

Education

GCSE Mathematics & English Grade C or above

Tools

Excel

Microsoft Office

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Role Summary and Purpose

The primary responsibility of the role is to provide administrative support to the National Underwriting Hub, ensuring that everything runs smoothly and efficiently. This involves working in a professional manner and adhering to agreed policies and procedures as well as our company values. An important part of the role is collaboration with various teams within the National Underwriting Hub, working together to support continuous improvement and automation.

Key Tasks and Responsibilities

• Provide administrative support to the National Underwriting Hub. Key areas include a variety of IT system processing activities and managing phone calls from customers/brokers to assist with Motor Insurance Database enquiries.
• Effectively manage high volumes of work, ensuring accuracy and efficiency while adapting to tasks with differing service levels.
• Utilise a proactive approach to obtain additional data, where there may be gaps in information. Continuously monitor and manage queried items of work through to completion.
• Undertake initial and ongoing training to ensure the highest quality is maintained on current and new activities, increasing knowledge and skills.
• Seek out and feedback process improvements, adopting a continuous improvement mindset.
• Work with colleagues, and other members of the UK Regional Division, to deliver automation of tasks, wherever possible.

Roles Requirements & Skills

• Reliable
• Enthusiastic, hardworking and professional with a drive to deliver the best possible service and endeavours to exceed expectation
• High computer literacy and able to demonstrate intermediate use of Microsoft office including Excel
• Can demonstrate ability to work with resilience in a busy office environment and on one’s own initiative when required to work remotely in order to meet deadlines and SLA’s
• Ability to take on new tasks quickly and use initiative
• Demonstrates pride in delivering excellent, quality service and endeavours to exceed expectations
• Excellent written and verbal communication skills and an eye for detail to ensure quality and requirements are met

Qualifications

• GCSE Mathematics & English Grade C and above
• Insurance Qualifications desirable but not essential

Experience

• Experience working in an office environment is desirable
• Experience working in the Insurance industry is also desirable but not essential

14101 Arch Europe Insurance Services Ltd Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.

Attention Job Seekers: Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously. Please be vigilant to fraudulent activity if you receive a communication or email asking you to submit any personal information. Do not send money or pass any details to someone suggesting they can provide employment with Arch. You should only enter your information into our official career portal. Please know the following about our interviewing and hiring practices. We never make job offers without a formal, in person, interview process. We never ask you to send money of any kind.