Insurance Support Officer

East Sussex County Council; Lewes; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

East Sussex County Council is seeking an Insurance Support Officer to help safeguard public resources through insurance, risk management and claims handling. You will maintain records, advise customers and liaise with brokers while gaining exposure to a broad insurance lifecycle.

You’ll work in a hybrid setup at County Hall Lewes, supported by a friendly team and opportunities to develop specialist knowledge across services used by thousands daily.

Qualifications

• RQF Level 2 qualifications in Maths and English Language.
• Excellent customer service and communication skills.
• Strong organisational skills and ability to meet deadlines.
• Proficient with Microsoft 365 apps including Outlook, Excel, Word, PowerPoint and Teams.
• Proactive, professional approach and teamwork experience.

Responsibilities

• Support claims handling and maintain insurance records.
• Provide guidance to customers and liaise with insurers and brokers.
• Contribute to the full insurance lifecycle including policy management and data reporting.
• Offer insurance advice and support across services and assets.

Skills

RQF Level 2 Maths

RQF Level 2 English

Customer service

Organisational skills

Microsoft 365 proficiency

Teamwork

Education

RQF Level 2 Maths

RQF Level 2 English Language

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Teams

Job description

Job Description

Do you want your work to have a meaningful impact beyond the office, supporting services relied on by thousands of residents every day? Then become an Insurance Support Officer and gain unique experience in insurance, risk management and claims handling while helping safeguard valuable public resources. As an Insurance Support Officer, you'll play an important role in helping protect public services, schools and community assets across a unique local government partnership. Working within a friendly and experienced team, you'll support claims handling, maintain insurance records, provide guidance to customers and liaise with insurers and brokers. No two days are the same, with exposure to a wide range of insurance and risk management activities. In return, you'll develop valuable specialist knowledge, build relationships across multiple organisations and gain insight into how insurance supports services used by thousands of residents every day.

We Are Looking For Candidates Who

• RQF Level 2 qualifications in Maths and English Language, providing a strong foundation for working accurately with information and data.
• Excellent customer service and communication skills, with the ability to provide clear advice and respond effectively to a range of customer needs.
• Strong organisational skills, including the ability to manage a varied workload and work to deadlines when required.
• Confidence using Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint and Microsoft Teams.
• A proactive and professional approach, with experience of working in a busy environment, using initiative and collaborating effectively as part of a team.

Interviews are to take place in person at County Hall, Lewes, BN7 1UE on 15 October 2026. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

The role provides the chance to make a real difference to public services by ensuring that council assets, services, and communities are appropriately protected through effective insurance and risk management. Unlike many insurance roles that are focused solely on claims or policy administration, this position offers exposure to the full insurance lifecycle. The postholder will work on claims handling, policy management, stakeholder engagement, data reporting, and insurance advice.

This is a Hybrid role with some time in the office at County Hall, the Head Office for the County Council. It is based on the edge of Lewes Town Centre, which is within walking distance to the town and train station. County Hall is also on a bus route and car parking is available on site at a reduced rate for employees. On occasions, you may be required to attend Brighton & Hove City Councils offices in Hove or, Surrey County Councils in Reigate.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

\"One of the best things about working for East Sussex is the opportunity to develop yourself and grow\", Thomas, Business Intelligence Developer.

For a team that supports you choose East Sussex.

About Us

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk) .

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.