Insurance Support Officer

Buckinghamshire Council; Aylesbury; On-site; GBP 26,000 - 34,000; Full time

Job summary

Buckinghamshire Council is seeking an Insurance Support Officer to join the Insurance Team. You will provide administrative and operational support across policy and claims functions, helping to manage insurance arrangements, claims records and supplier relationships.

This role operates within a career grade structure (G3-G5) with opportunities for progression; you will liaise with insurers, brokers, schools and Council services while maintaining compliance and accurate information.

Qualifications

• Educated to an appropriate level relevant to the grade (G3-G5).
• Experience in insurance, claims, administration or customer service environment.
• Professional qualifications, or commitment to them, would be advantageous.

Responsibilities

• Support the management of insurance claims and maintain accurate records.
• Handle customer and stakeholder enquiries via shared mailboxes.
• Process payments, invoices and insurance-related charges.
• Assist with insurance renewals, tenders and policy administration.
• Liaise with insurers, brokers, schools and Council services.
• Manage a caseload of non-contentious claims and at higher grades, more complex highways property damage and personal injury claims.
• Support the production of claims documentation and defence information.
• Ensure compliance with relevant legislation, policies and procedures.
• Maintain and update insurance information and communications for customers and schools.

Skills

Organisational skills

Customer service

Communication skills

Microsoft Office

Teamwork

Attention to detail

Analytical thinking

Job description

Are you highly organised, customer focused and looking to develop a career in insurance and claims management?

Buckinghamshire Council is seeking an enthusiastic Insurance Support Officer to join our Insurance Team. This is an exciting opportunity to support the management of the Council's insurance policies and claims portfolio, helping to protect vital public services while delivering an excellent service to customers and stakeholders.

Operating within a career grade structure (G3-G5), this role offers opportunities for progression as your skills, experience and responsibilities develop. You will gain exposure to a wide range of insurance and claims activities while working with colleagues across the Council, insurers, brokers, schools and external partners.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

The Insurance Team plays a key role in supporting Buckinghamshire Council by managing insurance arrangements, handling claims, protecting public funds and ensuring appropriate support is available to services, schools and residents.

Working collaboratively across the organisation, we provide expert advice and support on insurance matters, helping the Council manage risk effectively while delivering outstanding public services

About the role

As an Insurance Support Officer, you will provide administrative and operational support across both policy and claims functions.

Key responsibilities include:

• Supporting the management of insurance claims and maintaining accurate records.
• Managing customer and stakeholder enquiries through shared mailboxes.
• Processing payments, invoices and insurance-related charges.
• Assisting with insurance renewals, tenders and policy administration.
• Liaising with insurers, brokers, schools and Council services.
• Managing a caseload of non-contentious claims and, at higher grades, more complex highways property damage and personal injury claims.
• Supporting the production of claims documentation and defence information.
• Ensuring compliance with relevant legislation, policies and procedures.
• Maintaining and updating insurance information and communications for customers and schools.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We are looking for an individual who:

• Has excellent organisational skills and attention to detail.
• Can manage competing priorities and meet deadlines.
• Demonstrates strong customer service and communication skills.
• Is confident using Microsoft Office applications and other ICT systems.
• Works effectively as part of a team and builds positive working relationships.
• Has the ability to analyse information and make informed decisions.
• Is proactive, reliable and committed to delivering high-quality work.

You will be educated to an appropriate level relevant to the grade applied for and will ideally have experience within an insurance, claims, administration or customer service environment. Relevant professional qualifications, or a commitment to working towards them, would be advantageous.

Other information

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.
By joining Buckinghamshire Council, you can expect:
a fair and inclusive culture

• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

The Assistant Chief Executive directorate is central to Buckinghamshire Council’s journey to establish itself as one of the best councils in the country. With a clear focus on service improvement through transformation and a drive to build better relationships with the local community, the directorate is fast-paced; but extremely rewarding. Our teams are not only proactively delivering on projects and plans but also reacting to developing situations. If you are ambitious, innovative, and would relish the opportunity to influence change - a role within our service area would be your next career move.
The team includes exciting areas of work, including our Policy and Communications, Legal and Democratic Services teams – innovating the way we communicate with our colleagues, Members and local community, and role-modelling best practice through policy, planning and legal services. If you think you can help us achieve our goals, and want to be a part of this exciting journey, we would love to hear from you!

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.