Insurance Officer

East Sussex County Council; Lewes; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

East Sussex County Council is recruiting an Insurance Officer to deliver professional insurance, claims and risk management services across a partnership of local authorities and maintained schools. You will work with insurers, brokers and council services to protect public assets and services.

The role offers hybrid working with office time at County Hall, Lewes, and opportunities to develop specialist expertise while building influential relationships across the partnership.

Qualifications

• Experience in an insurance-related environment, including claims handling and policy management.
• Ability to communicate complex information clearly and confidently with customers, colleagues and external stakeholders.
• Strong analytical skills: interpret data, identify trends and present information clearly.
• Organised, self-motivated and able to manage a varied workload to tight deadlines.
• Collaborative, customer-focused approach and proactive in delivering excellent service.

Responsibilities

• Deliver insurance, claims and risk management services across a partnership of local authorities and maintained schools.
• Provide professional advice and manage a varied caseload of claims and insurance matters.
• Engage with insurers, brokers, council services and external stakeholders.
• Monitor data and reports to support risk management decisions.
• Contribute to protecting public assets and services through effective insurance programmes.

Skills

Insurance experience

Communicating clearly

Analytical thinking

Organised

Customer-focused

Job description

Job Description

Do you want a role where your expertise helps protect essential public services, supports communities when unexpected events happen, and influences how major local authorities manage risk? Then join our Insurance (Fund & Policy) team and play a vital role in delivering professional insurance and claims services across a unique local government partnership, where no two days are ever the same.

Do you want a role where your expertise helps protect essential public services, supports communities when unexpected events happen, and influences how major local authorities manage risk? Then join our Insurance (Fund & Policy) team and play a vital role in delivering professional insurance and claims services across a unique local government partnership, where no two days are ever the same.

As an Insurance Officer, you will help deliver insurance, claims and risk management services across a partnership of local authorities and maintained schools. Working with insurers, brokers, council services and external stakeholders, you will provide professional advice, manage a varied caseload of claims and insurance matters, and help ensure appropriate protection for public assets and services. This role offers the opportunity to develop specialist expertise, build influential relationships and make a tangible difference by supporting organisations that serve local communities every day.

We are looking for candidates who

• Have experience of working in an insurance-related environment, including claims handling and insurance policy management.
• Can communicate complex information clearly and confidently, building effective relationships with customers, colleagues and external stakeholders.
• Have strong analytical skills, with the ability to interpret data, identify trends and present information in a clear and accessible way.
• Are organised and self-motivated, able to manage a varied workload, prioritise competing demands and work to tight deadlines.
• Demonstrate a collaborative and customer-focused approach, working positively as part of a team while showing initiative, adaptability and a commitment to delivering excellent service.

Interviews are to take place on the 14th October 2026, in person at East Sussex County Council, County Hall, St Annes Crescent, Lewes, East Sussex, BN7 1UE.

If you are unavailable on this date let us know and we may be able to schedule an alternative date to interview you.

If you have any questions about the building accessibility for the building this role is based in, please contact the hiring manager.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

The role provides the chance to make a real difference to public services by ensuring that council assets, services, and communities are appropriately protected through effective insurance and risk management. Unlike many insurance roles that are focused solely on claims or policy administration, this position offers exposure to the full insurance lifecycle. The postholder will work on claims handling, policy management, stakeholder engagement, data reporting, and insurance advice.

The role will offer hybrid working, with some time in the office at County Hall, the Head Office for the County Council. It is based on the edge of Lewes Town Centre, which is within walking distance to the town and train station. County Hall is also on a bus route and car parking is available on site at a reduced rate for employees. On occasions, you may be required to attend Brighton & Hove City Councils offices in Hove or, Surrey County Councils in Reigate.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity contact Adam Taylor, Insurance Manager at [e-mail] to request a MS teams call or phone call.

'One of the best things about working for East Sussex is the opportunity to develop yourself and grow', Thomas, Business Intelligence Developer

About Us

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk) .

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.