Insurance Solutions Advisor

Careerwebsite; Norwich; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

On target bonus

Training and development

Career progression

Job summary

Careerwebsite is seeking an Insurance Advisor in Norwich to speak with customers, advise on new products and renewals, and ensure solutions meet client needs while delivering exceptional service.

You will join an established team focused on building trusted relationships, meeting commercial targets, and maintaining compliant processes. A competitive salary and on-target bonus scheme accompany structured training and career development opportunities.

Qualifications

• Engaging personal communication style.
• Positive attitude, resilient, adaptive, receptive, and articulate.
• Previous experience in sales or service, with backgrounds in public facing industries like insurance, retail, or hospitality preferred.

Responsibilities

• Dealing with inbound or outbound customer calls and providing insurance solutions.
• Ensuring calls are answered promptly with a high level of customer experience.
• Processing correspondence, renewals activity, and new business quotations.
• Ensuring workflow activity complies with approved processes.
• Complying with procedures and regulatory requirements.
• Maintaining required competencies for the role.
• Identifying and handling customer complaints per the complaints procedure.

Skills

Engaging communication

Sales experience

Customer service

Job description

Careerwebsite is seeking an Insurance Advisor in Norwich to speak with customers, advise on new products and renewals, and ensure solutions meet client needs while delivering exceptional service.

You will join an established team focused on building trusted relationships, meeting commercial targets, and maintaining compliant processes. A competitive salary and on-target bonus scheme accompany structured training and career development opportunities.