Insurance Advisor (Norwich) – Bonus & Training

Everywhen; Norwich; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

On target bonus scheme

Knowledge development

Structured training plan

Job summary

Everywhen in Norwich is seeking an Insurance Advisor to speak with customers, understand their needs, and offer insurance solutions that best fit their requirements. You will handle inquiries, renewals, and quotations while maintaining high service standards and working with a friendly team.

You will benefit from structured training, ongoing knowledge development, and an on-target bonus scheme as part of your career progression with the company.

Qualifications

• Engaging personal communication style.
• Positive attitude, resilient, adaptive, receptive, and articulate.
• Previous experience in sales or service. Background in public facing industries such as insurance, retail, and hospitality.

Responsibilities

• Dealing with inbound or outbound customer calls, understanding needs, and providing insurance solutions that are best suited to their requirements.
• Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all time
• Processing correspondence, renewals activity, new business quotations
• Ensuring that all workflow activity is completed in accordance with approved business processes
• Complying with all approved procedures, customer service standards and external regulatory bodies.
• Achieving and maintaining the required competencies for the role.
• Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.

Skills

Engaging communication

Sales experience

Job description

Everywhen in Norwich is seeking an Insurance Advisor to speak with customers, understand their needs, and offer insurance solutions that best fit their requirements. You will handle inquiries, renewals, and quotations while maintaining high service standards and working with a friendly team.

You will benefit from structured training, ongoing knowledge development, and an on-target bonus scheme as part of your career progression with the company.