Insurance Advisor – Growth, Bonus & Customer Impact

NACBA; Norwich; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

NACBA in Norwich is seeking an enthusiastic Insurance Advisor to help customers choose the right products for their needs. You will handle inbound and outbound calls, tailor insurance solutions, and deliver an outstanding customer experience.

Join a supportive team with a clear training plan, opportunities to develop in insurance sales, renewals, and advisory services, and a focus on compliance and customer satisfaction. This role is based in Norwich and offers career growth within the company.

Qualifications

• Engaging personal communication style.
• Positive attitude, resilient, adaptive, receptive, and articulate.
• Previous experience in sales or service. We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality.

Responsibilities

• Dealing with either inbound or outbound customer calls, understanding the customer's needs, and providing insurance solutions to that are best suited to their requirements.
• Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all time.
• Processing correspondence, renewals activity, new business quotations.
• Ensuring that all workflow activity is completed in accordance with approved business processes.
• Complying with all approved procedures, customer service standards and external regulatory bodies.
• Achieving and maintaining the required competencies for the role.
• Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.

Job description

NACBA in Norwich is seeking an enthusiastic Insurance Advisor to help customers choose the right products for their needs. You will handle inbound and outbound calls, tailor insurance solutions, and deliver an outstanding customer experience.

Join a supportive team with a clear training plan, opportunities to develop in insurance sales, renewals, and advisory services, and a focus on compliance and customer satisfaction. This role is based in Norwich and offers career growth within the company.