Insurance Service Advisor

TN United Kingdom; England; On-site; GBP 21,000 - 23,000; Full time

Job summary

An established industry player in the insurance sector is seeking a dedicated Insurance Advisor to enhance the customer journey. In this role, you'll support clients with various insurance products, manage renewals, and ensure compliance with regulations. This position offers a supportive office environment with core hours of 9am to 5pm, Monday to Friday, and no late hours or weekends. Enjoy a competitive salary and the opportunity to participate in a monthly team bonus. If you're passionate about customer service and building relationships, this is the perfect opportunity for you.

Benefits

Onsite parking

Monthly team bonus

Cert CII study support

Qualifications

• Experience in Customer Service, ideally in an office-based environment.
• Ability to develop relationships with customers and build rapport.

Responsibilities

• Offer support across a range of Insurance products and manage renewals.
• Handle inbound and outbound calls to existing customers.

Skills

Customer Service

Relationship Building

Communication Skills

Education

Cert CII

Job description

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Location: Liverpool City Centre
Salary: £21,000 - £23,000+ basic with monthly team bonus
Onsite parking

We are working with a specialist Taxi Insurance Brokerage who are industry leaders, maintaining a customer-centric and personalized approach to their growing client base. With excellent scores on FEEFO and almost 40 years of sector-specific knowledge, they truly understand their client base.

Role Overview

As an Insurance Advisor, you will play an essential role in the customer journey. Key duties include:

1. Offering support across a wide range of Insurance products, liaising with customers regarding their adjustments, renewals, and claims.
2. Speaking with customers who visit the branch for face-to-face interactions.
3. Abiding by FCA regulations to ensure compliance.
4. Managing the renewals process, midterm adjustments, and maintaining control of your own diary.
5. Supporting wider team objectives and contributing positively to workflow improvements.
6. Handling inbound calls and making outbound calls to existing customers.
7. Liaising with Insurers via phone and email.

What We Are Looking For

1. Experience in Customer Service, ideally in an office-based environment.
2. A team player who enjoys a tight-knit office dynamic and participates in social events.
3. Ability to develop relationships with customers and build rapport.

What They Offer

1. Core hours: 9am - 5pm, Monday - Friday (no late hours or weekends).
2. Cert CII study support.
3. Salary: £21,000 - £23,000+ depending on background in Insurance.
4. Monthly team bonus averaging £150.

Please apply today with your latest CV to be considered for an immediate interview!

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.