Insurance Sales & Service Agent — Customer-First Growth

Arthur J. Gallagher & Co. (AJG); Rugby; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

People-first culture

Global/local impact

Job summary

Gallagher is expanding its Rugby office and seeking customer-focused individuals to join our team. You’ll handle calls to create insurance quotes and renewals over the phone, recommending the right cover to meet each client’s needs while keeping their best interests at heart.

We pride ourselves on sales through service, with training provided and opportunities to upsell our range when appropriate. You’ll work in a collaborative, supportive, agile environment with comprehensive benefits.

Qualifications

• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail because you'll need to accurately review and assess documentation
• Empathy and the ability to remain calm and composed when dealing with customers
• Customer service skills to provide a positive experience for customers throughout
• Computer literate

Responsibilities

• Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart
• Look for all opportunities to upsell or cross-sell our range of products depending on the customers' needs
• Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have
• Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

Job description

Gallagher is expanding its Rugby office and seeking customer-focused individuals to join our team. You’ll handle calls to create insurance quotes and renewals over the phone, recommending the right cover to meet each client’s needs while keeping their best interests at heart.

We pride ourselves on sales through service, with training provided and opportunities to upsell our range when appropriate. You’ll work in a collaborative, supportive, agile environment with comprehensive benefits.