Insurance Premium Technician

DXC Technology; Chatham; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Training & development

Flexible benefits

Perks at Work

Job summary

Velonetic is offering an Insurance Premium Technician role for the UK market with remote flexible working and hybrid options from Chatham or London. The position includes full training on insurance documents, systems, and processes, supported by a development-focused environment in a team setting.

You will process insurance risks, perform technical checks, and contribute to timely service levels and quality standards as part of a growing team in the London market.

Qualifications

• Strong numeracy, verbal and literacy skills.
• Proficiency with MS Office and Outlook.
• Ability to deliver accurate work with high attention to detail.
• Excellent customer service and communication skills.

Responsibilities

• Conduct technical checks on insurance documentation to ensure accuracy, identifying discrepancies or errors.
• Liaise with customers and brokers to resolve queries related to work being processed.
• Take ownership of your own workload to meet service levels.
• Input details into databases to initiate settlements and process updates.
• Complete accurate reporting associated with the work being processed.
• Support and contribute to innovation and process improvement projects.
• Review and validate insurance documentation for quality and compliance.
• Meet agreed service levels in terms of quality, accuracy, and turnaround times.

Skills

Numeracy

Verbal communication

Literacy

MS Office

Outlook

Attention to detail

Teamwork

Customer service

Negotiation

Time management

Tools

Outlook

MS Office

Job description

Insurance Premium Technician

Permanent, Full - time (37.5 hrs per week)

Individual will reside in the UK and have Right to Work in the UK.

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyds of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyds and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.

LOCATION: Remote Flexible working with the opportunity for hybrid working from Chatham/London

Permanent, Full - time (37.5 hrs per week)

Individual will reside in the UK and have Right to Work in the UK.

Job Overview

Are you looking to start or build your career in the insurance industry? If you're eager to learn, develop new skills, and gain valuable experience in the London Market, this could be the ideal opportunity for you.

As an Insurance Premium Technician, you'll be part of a supportive team, working closely with your Team Manager and colleagues to process insurance risks accurately and efficiently. You'll play an important role in carrying out technical checks, reviewing documentation, and helping to ensure that service standards for quality and turnaround times are consistently achieved.

You don't need to know everything from day one. We'll provide full training on the insurance documentation, systems, and processes you need to succeed in the role. With ongoing support and development opportunities, you'll be able to build your insurance knowledge, grow your confidence, and develop a rewarding long-term career with us.

What You Will Be Doing

• Conducting technical checks on insurance documentation to ensure accuracy, identifying discrepancies or errors within the documentation, and using specific IT-based systems to support the technical process with supervision or referral where applicable.
• Liaising with customers and brokers to resolve queries and issues related to the work being processed.
• Taking ownership of your own workload to ensure agreed service levels are achieved.
• Inputting details into databases to initiate settlements and process updates.
• Completing accurate reporting associated with the work being processed.
• Supporting and contributing to innovation and process improvement projects.
• Reviewing and validating insurance documentation to ensure quality and compliance.
• Meeting agreed service levels in respect of quality, accuracy, and turnaround times.

We're Looking For People Who Have

• Strong numeracy, verbal and literacy skills
• Computer literate with working knowledge of Outlook and MS Office
• Work to a high level of accuracy with attention to detail
• Strong organisational, personal and time management skills
• Ability to work independently and as part of a team
• Excellent Customer Service skills
• Ability to demonstrate strong negotiating and influencing skills
• Positive attitude and natural curiosity to identify improvements

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Find out more: Our Culture

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.

You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.