Insurance Premium Billing Specialist

Aon; Grimsby; Hybrid; USD 35,000 - 44,000; Full time

Job summary

Join a forward-thinking company that values inclusivity and offers a comprehensive benefits package! In this hybrid role, you will manage caseloads for voluntary benefits, ensuring smooth payroll deductions and fostering strong client relationships. Your expertise in billing and customer service will be vital as you work closely with insurance carriers and clients to resolve discrepancies and provide exceptional service. With a commitment to employee wellbeing and continuous learning, this opportunity not only secures your career but also helps you make a meaningful impact in the lives of others. Embrace this chance to grow in a supportive environment!

Benefits

401(k) savings plan

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off

Tuition assistance

Commuter benefits

Employee assistance program

Global Wellbeing Days

Qualifications

• 1+ year experience in Billing and Reconciliation.
• 1+ year experience in Customer service.
• Third Party Administration experience a plus.

Responsibilities

• Manage caseload for voluntary benefits on payroll deduction platform.
• Provide customer services to employees and clients via phone and email.
• Process cancellations, policy changes, and reconciliations.

Skills

Billing and Reconciliation

Customer Service

MS Outlook

MS Word

MS Excel

Webex

Teams

Spanish Speaking

Education

High School Diploma

Tools

IBM

Ebix Enterprise

Job description

Do you have great attention to detail and are goal oriented? Do you want to be a part of a phenomenal, inclusive company with a great benefit package?! Then with Aon is where you should be!

This is a hybrid role with the flexibility to work both virtually and from our Farmington, CT office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Manage caseload in a TPA capacity for voluntary benefits on a payroll deduction platform.
• Building and maintaining effective working relationships with clients.
• Work with client to start, change and stop payroll deductions on schedule.
• Application and reconciliation payroll deduction remittance files including research and reconciliation of all discrepancies.
• Utilization of insurance carrier resources to research status, paid to dates, premiums waived.
• Payment and reconciliation of insurance carrier invoices, closely working with carrier and other teams to resolve any discrepancies.
• Process cancellations, policy changes, recalculations and rate increases.
• Provide customer services to employees, clients and insurance carriers in a timely and professional manner via phone and email.
• Documentation of all research and communications
• Refund overpayments and bill for underpayments.
• Utilize IBM and Ebix Enterprise systems.
• Perform other duties as assigned by manager.

How this opportunity is different

Aon is an inclusive company offering opportunities for advancement to all. The insurance industry is long standing and steadily growing and with that comes security. Within this role, you will be collaborating with multiple insurance companies and clients across the nation to help bring a sense of security to others through voluntary benefit plans.

Skills and experience that will lead to success

• 1+ year experience in Billing and Reconciliation
• 1+ year experience in Customer service
• MS Outlook, Word, Excel, Webex, Teams
• Third Party Administration experience a plus but not required
• Billing experience working with insurance carriers a plus but not required
• Spanish speaking and writing a plus but not required

Education:

• High School Diploma

Pay Transparency:

The salary range for this position (intended for U.S. applicants) is $35,000 to $44,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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