Insurance Customer Service & Policy Advisor

Lloyd & Whyte; Eastleigh; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days annual leave

Birthday off

Group pension

Bonus scheme

Holiday buy scheme

Health and wellbeing benefits

Enhanced sick pay

Support for study and professional資格

Job summary

Business Choice Direct in Eastleigh is seeking a Customer Service Agent to deliver expert policy support and outstanding client service across phone, live chat, and policy lifecycles.

You will build lasting relationships, identify sales opportunities, and ensure compliance with regulatory standards while contributing to customer outcomes and business growth within Benefact Group. Join a collaborative culture with opportunities for progression and training.

Qualifications

• Strong customer service and communication skills.
• Organised, proactive, and detail-oriented.
• Ability to work in a regulated, compliant environment.
• IT literate with strong administrative and problem-solving skills.
• Team player with values of collaboration and partnership.

Responsibilities

• Deliver exceptional customer service across phone, live chat, and policy life cycle queries.
• Build strong client relationships with timely advice and policy updates.
• Identify and maximise sales opportunities through lead generation and insurance reviews.
• Ensure full compliance with company policies, regulatory requirements and industry standards.
• Maintain technical knowledge and collaborate with colleagues to support business objectives.

Skills

Customer service

Communication

Administration

Problem solving

Team player

Job description

Business Choice Direct in Eastleigh is seeking a Customer Service Agent to deliver expert policy support and outstanding client service across phone, live chat, and policy lifecycles.

You will build lasting relationships, identify sales opportunities, and ensure compliance with regulatory standards while contributing to customer outcomes and business growth within Benefact Group. Join a collaborative culture with opportunities for progression and training.