Insurance Customer Service Advisor – Growth, Bonuses & Benefits
Benefact Group plc
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Benefits offered by this job
Job summary
Benefact Group, within Business Choice Direct in Eastleigh, is seeking a Customer Service Agent to deliver exceptional service and expert advice to clients. You will build relationships, maximise satisfaction, and contribute to growth through high standards of service and policy support.
You will handle queries via phone and live chat, provide policy updates, and identify sales opportunities while ensuring compliance with regulations.
Qualifications
- Excellent customer service and communication skills.
- Organised, proactive and detail-oriented with ability to meet deadlines.
- Able to work in a regulated, compliant environment.
- Strong IT literacy and problem-solving abilities.
- Team player with values of collaboration and partnership.
Responsibilities
- Deliver exceptional customer service across phone, live chat, and policy queries.
- Provide timely advice, policy updates and tailored insurance solutions.
- Identify and maximise sales opportunities through leads and reviews.
- Ensure full compliance with company policies and regulatory requirements.
- Maintain knowledge and collaborate with colleagues to support objectives.
Skills
Education
Tools
Job description
Benefact Group, within Business Choice Direct in Eastleigh, is seeking a Customer Service Agent to deliver exceptional service and expert advice to clients. You will build relationships, maximise satisfaction, and contribute to growth through high standards of service and policy support.
You will handle queries via phone and live chat, provide policy updates, and identify sales opportunities while ensuring compliance with regulations.
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