Insurance Customer Service Pro – Policy Support & Growth

Ecclesiastical Insurance Group; Eastleigh; Sur place; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

27 days annual leave

Birthday leave

Group Personal Pension

Bonus scheme

Health and wellbeing benefits

Enhanced sick pay

Study and professional qualifications

Volunteer time off

Résumé du poste

Business Choice Direct, part of Benefact Group, is hiring a Customer Service Agent for the Eastleigh office. You will deliver exceptional service and expert advice to clients, build relationships, and support income and performance targets while adhering to regulatory standards.

The role offers 37.5 hours per week, permanent employment, and a starting salary of £24,000 (experience dependent). A collaborative, inclusive culture and career development are highlighted in the benefits package.

Qualifications

• Excellent customer service and communication skills with a client-focused approach.
• Organised and proactive with strong attention to detail and ability to meet deadlines.
• IT literate with good administrative and problem-solving skills.

Responsabilités

• Deliver exceptional customer service and policy support across phone, live chat, and policy queries.
• Build strong client relationships by providing timely advice and policy updates.
• Identify and maximise sales opportunities through lead generation and insurance reviews.
• Ensure full compliance with company policies and regulatory requirements.
• Maintain up-to-date technical knowledge and collaborate with colleagues to support business objectives.

Connaissances

Customer service

Communication

IT literacy

Team player

Formation

Chartered Insurance Institute Certificate in Insurance

Description du poste

Business Choice Direct, part of Benefact Group, is hiring a Customer Service Agent for the Eastleigh office. You will deliver exceptional service and expert advice to clients, build relationships, and support income and performance targets while adhering to regulatory standards.

The role offers 37.5 hours per week, permanent employment, and a starting salary of £24,000 (experience dependent). A collaborative, inclusive culture and career development are highlighted in the benefits package.