Direct Debit Payments Advisor – Hybrid, Great Benefits

Acorn Insurance Ltd; Liverpool; Hybride; GBP 27 000 - 29 000; Plein temps

Avantages offerts par ce poste

35 days holiday

Mental health support

Career growth opportunities

Flexible benefits

Hybrid working

Recognition awards

Résumé du poste

Acorn Insurance Ltd. is seeking a Finance Customer Service Representative in Liverpool with hybrid work options. The role handles direct debit payments via phone, email and webchat, ensuring accurate data handling and compliant processes.

You will manage inquiries, payments, and plan setups in a fast-paced environment. The position requires excellent communication, empathy, and attention to detail, with responsibilities spanning payment processing, data updates, and fault resolution.

Qualifications

• Must have a positive, can-do attitude.
• Excellent communication and listening skills required.
• Empathy and patience when dealing with customers.
• High attention to detail is essential.
• Strong problem-solving abilities for customer queries.
• Ability to multitask in a fast-paced environment.
• Excellent customer service with professional telephone manner.
• Ability to adapt quickly and manage time effectively.

Responsabilités

• Take payments from customers who missed direct debit payments.
• Handle general customer queries about monthly direct debit payments.
• Update customer details including payment dates and bank details.
• Set up payment plans and provide forbearance options as needed.
• Offer solutions for customers in financial difficulty.
• Send out documentation to customers.
• Update customer records accurately in the system.
• Log and resolve complaints; escalate when needed.
• Refer customers to other departments when appropriate.
• Adhere to FCA compliance procedures at all times.

Connaissances

Positive attitude

Excellent communication

Empathy and patience

Attention to detail

Problem solving

Multi-tasking

Customer service

Active listening

Description du poste

Acorn Insurance Ltd. is seeking a Finance Customer Service Representative in Liverpool with hybrid work options. The role handles direct debit payments via phone, email and webchat, ensuring accurate data handling and compliant processes.

You will manage inquiries, payments, and plan setups in a fast-paced environment. The position requires excellent communication, empathy, and attention to detail, with responsibilities spanning payment processing, data updates, and fault resolution.