Insurance Customer Experience Advisor - Hybrid & Growth

Policy Expert; Motherwell; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Career development

Holiday packages

Social events

Wellbeing programme

Buy and Sell Holiday

Life Assurance x4 salary

Prayer room

Financial wellbeing

Salary banding £25,000 - £26,000

Job summary

Policy Expert is a forward-thinking firm based in Motherwell, offering hybrid work after probation. The role focuses on delivering memorable customer experiences across calls and digital channels, supporting customers with policy queries and renewals while identifying sales opportunities.

Working in a busy, friendly team, you’ll uphold FCA standards and contribute to a high-performing service culture. The position is based in our Motherwell office with hybrid options after successful probation,

Responsibilities

• Handle inbound calls about quotes, renewals and policy queries while upselling products.
• Drive operational excellence by meeting KPI targets and improving processes.
• Resolve customer complaints effectively.
• Support sales teams by identifying opportunities and guiding customers to the right solution.
• Manage inquiries via chat, email and letters; occasional outbound calls.
• Maintain FCA-compliant records and up-to-date product knowledge.

Job description

Policy Expert is a forward-thinking firm based in Motherwell, offering hybrid work after probation. The role focuses on delivering memorable customer experiences across calls and digital channels, supporting customers with policy queries and renewals while identifying sales opportunities.

Working in a busy, friendly team, you’ll uphold FCA standards and contribute to a high-performing service culture. The position is based in our Motherwell office with hybrid options after successful probation,