Hybrid Insurance Customer Service Representative

Acorn Insurance Ltd; West Kirby; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Performance bonus up to £2,000

Job summary

Acorn Insurance Ltd. is seeking a Household Customer Service Representative in Liverpool on a hybrid basis. You will handle inbound insurance queries, provide excellent service, and advise on policy options while maintaining high standards and accurate records.

The role requires strong communication, empathy, and problem-solving skills, with a shift pattern and in-office days to support team collaboration and service levels.

Qualifications

• Excellent verbal and written communication skills.
• Great listening skills.
• High level of accuracy and attention to detail.
• Good problem solving.
• Ability to work in a fast paced environment.
• Ability to multi-task and manage time effectively.
• Be able to demonstrate patience and empathy.
• Excellent customer service skills with a confident and pleasant telephone manner.

Responsibilities

• Respond to enquiries from customers and colleagues across all channels.
• Provide high quality customer service and ensure a positive experience.
• Act as a brand ambassador with courteous and helpful communications.
• Provide information on insurance needs, policy cover and quotes.
• Build rapport with customers and resolve queries quickly.
• Maintain accurate records of customers' risk awareness and circumstances.
• Assist with coverage options and policy terms to meet customer needs.
• Adhere to service level agreements and escalate issues when needed.

Job description

Acorn Insurance Ltd. is seeking a Household Customer Service Representative in Liverpool on a hybrid basis. You will handle inbound insurance queries, provide excellent service, and advise on policy options while maintaining high standards and accurate records.

The role requires strong communication, empathy, and problem-solving skills, with a shift pattern and in-office days to support team collaboration and service levels.