Insurance Client Account Specialist - Hybrid (Cirencester)

First Choice Recruitment Services; Cirencester; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

First Choice Recruitment Services is seeking a Client Account Handler for our Cirencester client. The role requires a strong customer-service ethos, clear telephone communication, and the ability to manage workload with hybrid working (office Mon–Wed, home Thu–Fri).

The team offers a supportive environment, incentives, team-building, and training opportunities. The role covers new business, renewals, mid-term adjustments, claims, queries, and premium financing arrangements, with an FCA-compliant

Qualifications

• Excellent customer service skills.
• Professional telephone manner.
• Accurate data entry and numerical aptitude.

Responsibilities

• Arrange and manage meetings and office visits.
• Advise clients on existing products per their needs.
• Ensure bad debt queries are handled efficiently.
• Ensure FCA compliance with procedures and documentation.
• Handle complaints per procedures and regulatory requirements.
• Maintain high customer service standards.
• Develop professional relationships and provide product guidance.
• Actively secure new business by approaching insurers.
• Actively secure renewal business by re-broking existing business.
• Attend underwriter visits when requested.
• Accurate and timely admin and data management.

Skills

Excellent customer services

Professional telephone manner

Accurate data entry with numbers

Job description

First Choice Recruitment Services is seeking a Client Account Handler for our Cirencester client. The role requires a strong customer-service ethos, clear telephone communication, and the ability to manage workload with hybrid working (office Mon–Wed, home Thu–Fri).

The team offers a supportive environment, incentives, team-building, and training opportunities. The role covers new business, renewals, mid-term adjustments, claims, queries, and premium financing arrangements, with an FCA-compliant