Insurance Claims Handler

Crawford & Company; United Kingdom; On-site; GBP 28,000 - 42,000; Full time

Job summary

Crawford & Company in the United Kingdom is seeking an Internal Adjuster to join our global team and advance your career in property claims. You will work with field Loss Adjusters to manage a varied caseload, gather evidence and support swift settlements.

You will handle FNOL, document evidence, and book appointments as needed, while maintaining high service standards and clear communication with claimants and stakeholders.

Qualifications

• Insurance experience - Claims Admin, FNOL, Claims Handling etc
• Evidence ability to plan and organise workload.
• Ability to empathise and communicate at all levels
• Strong Customer Skills
• Ability to work in a structured manner to drive for quality
• High personal standards of service delivery as a core skill.
• Good communication skills with all stakeholders

Responsibilities

• Working in partnership with our Loss Adjusters in the field, you’ll be proactively handling and supporting a varied caseload of Property Claims.
• A large part of the work is agreeing mitigation on losses at first notification of loss (FNOL) as required, using your judgement, knowledge and experience to gather all evidence and determine the best possible outcome.
• When required, you’ll book appointments for our Property Adjusters, providing support with all relevant information beforehand.
• Some claimants may require alternative accommodation, so you’ll ensure the reduction of claims lifecycles to reduce costs by proactive management and challenge building scopes and variations when required.
• You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.

Skills

Insurance claims

FNOL

Claims handling

Planning & organisation

Communication

Customer service

Job description

Job Description

Our Internal Adjuster opportunities are ideal to progress your career within a well-established and highly successful Global organisation. We also offer personal development with full exam and study support, promotional opportunities and a fully inclusive culture. In return for your commitment, we’ll provide you with the knowhow and support so you’ll become a subject matter expert, providing a first-class service to our customers.

Responsibilities

Working in partnership with our Loss Adjusters in the field, you’ll be proactively handling and supporting a varied caseload of Property Claims.

A large part of the work is agreeing mitigation on losses at first notification of loss (FNOL) as required, using your judgement, knowledge and experience to gather all evidence and determine the best possible outcome. When required, you’ll book appointments for our Property Adjusters, providing support with all relevant information beforehand.

Some claimants may require alternative accommodation, so you’ll ensure the reduction of claims lifecycles to reduce costs by proactive management and challenge building scopes and variations when required.

You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.

Qualifications

We’re looking for talent: experienced claims experts who relish challenges and provide solutions. Previous property claims handling experience is an advantage, but we’d like to hear from you if you have a similar commercial background.

Essential

• Insurance experience - Claims Admin, FNOL, Claims Handling etc
• Evidenced ability to plan and organise workload.
• Ability to empathise and communicate at all levels
• Strong Customer Skills
• Ability to work in a structured manner to drive for quality
• High personal standards of service delivery as a core skill.
• Good communication skills with all stakeholders

Desirable

• Knowledge of Domestic/ Commercial claims with the ability to confidently deal up to the value of £50K.
• Ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirements
• Good communication skills with all stakeholders
• Highly experienced in resolving difficult & complex claims
• Ability to communicate effectively and persuasively including report writing.
• Technical competence and experience of handling property losses up to an agreed value.

Due to the nature of our work, this role is subject to a satisfactory DBS check