Insurance Claims Handler

ZIGUP plc; Huddersfield; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension 3%

Birthday leave

Life assurance

Discounts app

Cycle to work

Volunteer day

Employee referrals

Job summary

FMG is recruiting an Insurance Claims Handler in the UK to manage own damage motor claims from notification to resolution. You will assess liability, coordinate repairs and keep customers informed with empathy and clarity.

Joining FMG means working a 37.5-hour week (Mon-Fri 8:00-17:00) with a comprehensive benefits package and a path to career development within a leading mobility solutions group.

Qualifications

• Passion for delivering exceptional customer service.
• Professional and positive telephone manner with empathy.
• Ability to investigate, assess and manage claims effectively.
• Excellent organisational skills and attention to detail.

Responsibilities

• Manage own damage motor claims from first notification through to resolution.
• Accurately assess liability and coordinate vehicle repairs.
• Proactively manage claims to achieve best outcomes for customers and business.
• Build rapport with customers, repairers and stakeholders, providing reassurance during stressful times.

Skills

Customer service

Communication

Empathy

Organisation

Job description

Working hours: 37.5 hours per week. Monday-Friday between 8:00-17:00

Are you ready to make a real impact in motor claims handling while delivering a personalised and empathetic customer experience? Do you thrive in a fast-paced environment where no two days are the same and where building rapport and providing tailored solutions is key?

As an AD Insurance Claims Handler, you'll play a vital role in supporting customers through the claims journey, managing own damage motor claims from first notification through to resolution. You'll accurately assess liability, coordinate vehicle repairs, and proactively manage claims to ensure the best outcomes for both our customers and the business.

This is a fantastic opportunity for someone who enjoys solving problems, managing multiple priorities and delivering excellent customer service. You'll work closely with customers, repairers and other stakeholders, building strong relationships and providing reassurance during what can often be a stressful time. If you're passionate about helping people, have excellent communication skills and are looking to develop your career within claims management, we'd love to hear from you.

Join FMG as a Insurance Claim Handler and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary -Starting from £24,853 per annum with opportunity to increase as your experience grows, enhanced by a generous bonus scheme based on your individual and business performance.
Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - Employer contributions of 3%
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

• You will have a passion for delivering exceptional customer service and enjoy building rapport with a wide range of people
• You'll be an effective communicator with a professional and positive telephone manner, able to demonstrate empathy whilst confidently managing customer expectations

You’ll also have

• Strong customer service and communication skills
• The ability to investigate, assess and manage claims effectively
• Excellent organisational skills and attention to detail
• The ability to manage a busy and varied workload
• A proactive approach to problem solving and decision making
• Experience within claims handling, insurance or a customer-focused environment would be advantageous, although not essential

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

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