Process, Performance & Training Coordinator

ZIGUP plc; Huddersfield; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Bonus scheme

Annual leave 24–26 days

Employer pension 3%

Life assurance

Discounts & cashback app

Cycle to work

Job summary

FMG, part of ZIGUP, is seeking a Process, Performance & Training Coordinator in Huddersfield to support onboarding, development pathways and competency across the Total Loss teams.

You will identify opportunities to improve processes, create performance dashboards and collaborate with stakeholders to drive continuous improvement and compliance. The role offers a generous benefits package and a structured career path in a forward-thinking company.

Qualifications

• Confident communicator who builds relationships with stakeholders at all levels.
• Passionate about developing people and helping colleagues reach their potential.
• Excellent organisational skills with attention to detail and ability to manage multiple priorities.

Responsibilities

• Support onboarding programmes, development pathways and competency across the department.
• Develop meaningful management information and performance dashboards.
• Identify opportunities to improve operational processes and drive continuous improvement.
• Collaborate with Team Leaders and training specialists to support quality and compliance activities.
• Analyse data and produce reports to inform operational decision-making.

Skills

Stakeholder management

Data analysis

Excel

Reporting dashboards

Process improvement

Organisational skills

Tools

Microsoft Office

Job description

Location: Huddersfield
Salary: £25,674 - £31,237
Working hours: 37.5 hours per week. Monday-Friday between 8:00-17:00

Are you passionate about developing people, improving processes, and using data to drive performance? Do you want to be part of a forward-thinking company that can offer exciting career development opportunities?

Joining our Engineering function as a Process, Performance & Training Coordinator, you'll play a key role in supporting the development, performance and compliance of our Total Loss teams. Working closely with Team Leaders and technical training specialists, you'll help facilitate onboarding programmes, development pathways, skill progression and competency across the department.

With a proactive approach, you'll identify opportunities to improve operational processes, develop meaningful management information and performance dashboards, support quality and compliance activities, and help drive continuous improvement across the department. You'll work collaboratively with stakeholders at all levels, using your analytical mindset and passion for people development to deliver positive outcomes for both colleagues and customers.

Join FMG as a Process, Performance and Training Coordinator and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary -from £24,854 - £31,237 per annum depending on experience, enhanced by a generous bonus scheme based on your individual and business performance!
Annual Leave -Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension -Employer contributions of 3%
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About you

• You're a confident communicator who can build strong relationships with stakeholders at all levels and adapt your approach to suit different audiences and learning styles.
• You'll be passionate about developing people and supporting colleagues to reach their full potential.
• You'll have excellent organisational skills, strong attention to detail and the ability to manage multiple priorities while delivering high-quality work.
• You'll be comfortable analysing data, producing reports and creating meaningful management information that supports operational decision-making.
• You'll have strong Microsoft Office skills, particularly Excel, with the ability to create and maintain performance dashboards and reports.
• You'll enjoy identifying opportunities for process improvement and supporting the successful implementation of change across a busy operational environment.

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.