Insurance Broker - IT Support

IDEX Consulting; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

IDEX Consulting is recruiting on behalf of a small Insurance Broker in London for an IT Support Assistant. The role focuses on hands-on 1-to-1 IT support rather than a busy helpdesk, supporting Windows environments, O365/Azure, and Cyber Essentials.

You will work closely with the IT Manager and Operations Director in a friendly team. Ideal for someone with IT support experience or a recent IT/CS graduate who wants to grow across a variety of technologies in a close-knit, people-focused setting.

Qualifications

• Experience in IT support or recent IT/computer science graduate.
• Strong communication skills and customer-focused approach.
• Interest in learning new technologies and developing professionally.

Responsibilities

• Provide 1-to-1 support in a Microsoft Windows environment.
• Troubleshoot hardware and software issues.
• Support Windows 10/11 and Windows Server 2019+.
• Maintain Windows updates and backups using Veeam.
• Administer O365 and Azure Cloud Services; manage Azure AD.
• Provide basic network and printer support.
• Audit shared drives and permissions; enforce password policy.

Skills

IT support experience

Windows OS

Azure Cloud

Office 365

Cybersecurity basics

Backup & Veeam

Network basics

Printer support

Education

Recent IT/CS graduate

Tools

Windows Server 2019/2020

Hyper-V

Dell EMC SAN

VEEAM

Mimecast

ESET Protection

HP Aruba switches

Cisco firewalls

Job description

Recruiting on behalf of our client an Insurance Broker We are working with a small, friendly organisation of around 25+ staff to recruit an IT Support Assistant who will provide hands-on support across the business. This role offers the chance to work closely with the IT Manager and Operations Director, delivering personalised, 1-to-1 IT support rather than working in a high-volume ticketing environment. This position is perfect for someone with IT support experience, or a recent IT graduate who is keen to grow in a varied and supportive setting.

Location

• Office based near Liverpool Street Station, London
• 4 days in the office, 1 day working from home

Key Responsibilities

Working directly with team members across the business, you will assist with:

• Providing 1-to-1 support in a Microsoft Windows environment
• Hardware and software troubleshooting
• Supporting Windows 10/11 and Windows Server 2019+
• Maintaining Windows updates
• O365 and Azure Cloud Services support
• Azure AD administration
• Basic network support (switches, WiFi mesh)
• Printer support (Canon) and PaperCut management
• Monitoring backups via Veeam (Backup & Replication)
• Basic firewall support (Cisco preferable)
• Cybersecurity checks and ensuring Cyber Essentials compliance
• Auditing shared drives and permissions
• SQL Server support (SSRS beneficial)
• Telephony support (BT One Phone advantageous)

Daily Tasks

• Verify overnight backups and routines
• Monitor server and firewall statusEnsure internet connectivity and network resilience
• Support users with day-to-day IT queries

Other Regular Tasks

• System maintenance
• Running reports
• Enforcing password policy
• Maintaining hardware and peripheral equipment

What We're Looking For

• Experience in IT support OR recent IT/computer science graduate
• Strong communication skills with a personable, customer-focused approach
• Comfortable working directly with users rather than just through a helpdesk
• Interest in learning new technologies and developing professionally
• Ability to prioritise tasks and maintain accuracy and reliability
• Proactive, positive attitude

Technical Environment

• Windows Server 2019/2020
• Windows 10 Pro / Windows 11
• Clustered Hyper-V
• Dell EMC SAN
• VEEAM
• ESET Protection
• Mimecast
• HP Aruba switches
• Cisco firewalls

Why This Role?

• Work directly with the IT Manager and Operations Director
• Develop your skills across a wide range of technologies
• Friendly, close-knit team environment
• Real responsibility in a business-critical role

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.