Insurance Administrator - Hybrid

Office Angels Limited; Wigston; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Office Angels is recruiting an Insurance Administrator to join our Leicester-based financial services team in a hybrid role. You will coordinate and monitor insurance applications from submission to completion, supporting Advisers and clients every step of the way.

The ideal candidate is an organised, detail-focused administrator with excellent communication skills, who can manage multiple tasks, maintain accurate records and ensure service levels are met in a busy environment.

Qualifications

• Previous experience in an administration or office support role.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and a methodical approach to work.
• Strong organisational and time management skills.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Confidence working to deadlines in a busy environment.
• A professional and customer-focused approach.

Responsibilities

• Coordinating and monitoring insurance applications from submission through to completion.
• Supporting Advisers and clients throughout the insurance application process.
• Liaising with insurance providers to ensure policies are processed and completed in timescales.
• Maintaining accurate and up-to-date records on internal systems.
• Providing regular progress updates to Advisers, clients and other relevant parties.
• Building strong working relationships with clients, Advisers, providers and introducers.
• Proactively identifying and resolving issues or delays relating to insurance applications.
• Providing general administrative support to the wider team and other departments when required.

Job description

Insurance Administrator - Hybrid

Leicester | Full-Time | Competitive Salary

Are you an organised and detail-focused administrator with excellent communication skills? Do you enjoy building relationships, supporting customers and ensuring everything runs smoothly behind the scenes?

We are recruiting an Insurance Administrator to join an established and professional financial services team based in Leicester.

This is a fantastic opportunity for someone with strong administration skills who enjoys working in a busy, customer-focused environment. You will play an important role in supporting Advisers and clients throughout the insurance application process, ensuring applications are processed efficiently and policies are successfully brought into effect.

The Role

Working closely with Advisers, clients, insurance providers and other professional contacts, you will be responsible for coordinating and monitoring insurance applications from submission through to completion.

Your duties will include:

• Supporting Advisers throughout the insurance application process, ensuring cases progress smoothly and efficiently.
• Monitoring applications and liaising with insurance providers to ensure policies are processed and completed within agreed timescales.
• Coordinating the commencement of insurance policies following exchange of contracts.
• Maintaining accurate and up-to-date records on internal systems.
• Providing regular progress updates to Advisers, clients and other relevant parties.
• Building strong working relationships with clients, Advisers, providers, solicitors, builders and introducers.
• Proactively identifying and resolving any issues or delays relating to insurance applications.
• Responding to queries and ensuring clients receive an excellent level of service throughout the process.
• Providing general administrative support to the wider team and other departments when required.
• Working closely with the Head of Department to ensure service levels and deadlines are consistently achieved.
• Following internal procedures and maintaining high standards of compliance and regulatory awareness.

About You

We are looking for someone who is organised, proactive and takes pride in delivering an excellent service.

You will ideally have:

• Previous experience in an administration or office support role.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and a methodical approach to work.
• Strong organisational and time management skills.
• The ability to prioritise workloads and manage multiple tasks effectively.
• Confidence working to deadlines in a busy environment.
• A professional and customer-focused approach.
• The ability to work independently as well as part of a team.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• The ability to review reports, analyse information and maintain accurate records.
• An awareness of financial services, insurance or mortgage compliance requirements would be advantageous.

Office Angels

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.