Insurance Administrator - Hybrid

Confidential; Leicester Forest East; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Office Angels is hiring an Insurance Administrator to join a professional financial services team in Leicester. The role is hybrid and full-time, focusing on coordinating insurance applications and supporting advisers and clients through the process.

You will monitor applications, liaise with providers, and maintain accurate records while delivering a high level of service in a busy environment. Prior administration experience and strong MS Office skills are important.

Qualifications

• Relevant administration/office support experience is required.
• Excellent written and verbal communication skills are essential.
• Strong attention to detail and a methodical approach to work is important.
• Excellent organisational and time management abilities.
• Ability to prioritise workloads and manage multiple tasks under deadlines.
• Professional and customer-focused approach with the ability to work both independently and in a team.

Responsibilities

• Coordinate and monitor insurance applications from submission through to completion.
• Support Advisers and clients throughout the insurance application process to ensure timely progress.
• Liaise with insurance providers to ensure policies are processed within agreed timescales.
• Maintain accurate records on internal systems and provide regular progress updates.
• Build strong relationships with clients, Advisers, providers and introducers.
• Provide general administrative support to the wider team and other departments as required.

Skills

Communication skills

Attention to detail

Organisational skills

Time management

Team player

Tools

Microsoft Word

Excel

Outlook

Job description

Insurance Administrator - Hybrid

Leicester Full-Time Competitive Salary

Are you an organised and detail-focused administrator with excellent communication skills? Do you enjoy building relationships, supporting customers and ensuring everything runs smoothly behind the scenes?

We are recruiting an Insurance Administrator to join an established and professional financial services team based in Leicester.

This is a fantastic opportunity for someone with strong administration skills who enjoys working in a busy, customer-focused environment. You will play an important role in supporting Advisers and clients throughout the insurance application process, ensuring applications are processed efficiently and policies are successfully brought into effect.

The Role

Working closely with Advisers, clients, insurance providers and other professional contacts, you will be responsible for coordinating and monitoring insurance applications from submission through to completion.

• Supporting Advisers throughout the insurance application process, ensuring cases progress smoothly and efficiently.
• Monitoring applications and liaising with insurance providers to ensure policies are processed and completed within agreed timescales.
• Coordinating the commencement of insurance policies following exchange of contracts.
• Maintaining accurate and up-to-date records on internal systems.
• Providing regular progress updates to Advisers, clients and other relevant parties.
• Building strong working relationships with clients, Advisers, providers, solicitors, builders and introducers.
• Proactively identifying and resolving any issues or delays relating to insurance applications.
• Responding to queries and ensuring clients receive an excellent level of service throughout the process.
• Providing general administrative support to the wider team and other departments when required.
• Working closely with the Head of Department to ensure service levels and deadlines are consistently achieved.
• Following internal procedures and maintaining high standards of compliance and regulatory awareness.

About You

We are looking for someone who is organised, proactive and takes pride in delivering an excellent service.

• Previous experience in an administration or office support role.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and a methodical approach to work.
• Strong organisational and time management skills.
• The ability to prioritise workloads and manage multiple tasks effectively.
• Confidence working to deadlines in a busy environment.
• A professional and customer-focused approach.
• The ability to work independently as well as part of a team.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• The ability to review reports, analyse information and maintain accurate records.
• An awareness of financial services, insurance or mortgage compliance requirements would be advantageous.

Why Apply?

• Join an established and professional team.
• Work in a varied administration role with plenty of responsibility.
• Develop your knowledge and experience within the insurance and financial services sector.
• Become an integral part of a supportive and collaborative working environment.

If you are an organised administrator with excellent communication skills and enjoy working in a customer-focused role, we would love to hear from you!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.