Insurance Admin

The Lettings Hub Limited; Peterborough; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Additional leave

Company pension

Discounted or free food

Free parking

On-site parking

Referral programme

Work from home

Job summary

The Lettings Hub Limited in Peterborough is seeking a renewals specialist to support policyholders with renewal terms, liaise with insurers, and drive retention across insurance products.

In a target-driven environment you will handle inquiries from tenants and landlords, manage multiple mailboxes, and work toward reducing cancellations while delivering high-quality service.

Responsibilities

• Preparing and issuing renewal terms to policyholders in line with regulatory requirements.
• Achieve monthly renewal retention targets across insurance products via inbound/outbound calls.
• Handle inquiries from existing customers (tenants and landlords).
• Provide support to policyholders regarding potential claims and liaise with insurers.
• Assess customer needs based on the risks they are seeking to insure.
• Manage multiple incoming customer mailboxes and administrative processes to an SLA.
• Develop initiatives to reduce the monthly volume of policy cancellations.
• Work in a scripted, process-driven environment.
• Engage with customers who are looking to cancel to retain business.
• Liaise with partner insurers to obtain competitive rates on new risks to be insured.
• Develop relationships with broker clients to grow schemes.
• Arrange policies for new and existing customers via telephone, post and email.

Job description

The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move-in process. This includes completing the necessary checks on potential tenants before they move into a landlord’s property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.

Job Description

• Preparing and issuing renewal terms to policyholders in line with regulatory requirements.
• Monthly renewal retention targets are set across all relevant insurance products, you are targeted against these product lines whilst ensuring you are adhering to regulations, by inbound and outbound renewal call handling
• Handling a range of enquiries from existing customers (tenants as well as landlords)
• Providing support to policyholders in relation to potential claims and liaising with insurers on their behalf.
• Establishing the needs of customers based on the individual risks they are seeking to insure
• Managing multiple incoming customer mailboxes and administrative processes to an SLA
• Develop and execute initiatives to see a significant reduction in the monthly volume of policy cancellations.
• Working in a high-performing and process-driven environment, following scripts/call guides
• Proactively engage with customers who are looking to cancel and retain their business.
• Liaising with partner insurers to obtain competitive rates on new risks to be insured.
• Managing and developing relationships with our broker clients to increase business and ensure growth of these schemes.
• Arranging policies for new and existing customers, including requests from our third-party insurance brokers, via telephone, post and email

About the Team

As a Prop-Tech business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have piece of mind? So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.

The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!!

If you think this is the type of environment you would thrive in, make sure to apply

Job Types: Full-time, Permanent

Location: Peterborough, Office Based

Salary: £25,750.00 per year

If targets are met there is a monthly performance bonus payable for this role.

Expected hours: 40 Hours per week

• Additional leave
• Company pension
• Discounted or free food
• Free parking
• On-site parking
• Referral programme
• Work from home

Schedule: Monday to Friday

Ability to Commute: Peterborough, PE2 6LR (required)