Insurance Administrator

Confidential; Southend-on-Sea; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Bupa health scheme

Discretionary annual bonus

Pension scheme

Training and development

Job summary

Confidential is seeking an Insurance Associate to support the management of buildings insurance across a large residential property portfolio in Southend-on-Sea. The role involves liaising with brokers, responding to leaseholder enquiries, and assisting claims progression.

We offer hybrid working, ongoing training, and the opportunity to work towards a relevant professional qualification, with a supportive team and clear progression.

Qualifications

• Experience in insurance, property management, claims handling or administration is advantageous.
• Interest in residential property and buildings insurance.
• Strong communication skills, both written and verbal.
• Good organisational skills and attention to detail.
• Ability to manage a busy workload and meet deadlines.
• Proficient with Microsoft Office, especially Excel.
• CII qualification or willingness to pursue one within first year.

Responsibilities

• Liaise with insurance brokers to arrange cover for new properties and amend or cancel existing policies as needed.
• Respond to leaseholder enquiries regarding buildings insurance, including disputes.
• Liaise with claims handlers and assist with progressing insurance claims.
• Arrange and review reinstatement valuations and update accounts.
• Prepare and process insurance premium invoices.
• Support arrears recovery and dispute resolution.
• Handle general leasehold and property enquiries by phone and email.
• Process card payments and perform general account administration.
• Provide broader support to the finance team as required.

Skills

Communication skills

Organisational skills

Time management

Attention to detail

Self-motivated

Willingness to learn

Telephone manner

Education

CII qualification

Tools

Microsoft Excel

MS Office

Job description

Insurance Associate / Insurance Administrator

Location: Southend-on-Sea

Hours: Monday to Friday, 9:00am - 5:30pm

Working pattern: Hybrid working

Are you looking to build a career in property insurance? Or do you already have experience in property management, insurance administration or claims handling and want to take the next step?

We are recruiting an Insurance Associate to join a busy, focused team, supporting the management of buildings insurance across a large residential property portfolio.

The successful candidate will receive ongoing support and development, with the opportunity to work towards a relevant professional qualification.

Key Responsibilities

• Liaising with insurance brokers to arrange cover for new properties and amend or cancel existing policies where required.
• Responding to leaseholder enquiries regarding buildings insurance, including queries and disputes.
• Liaising with claims handlers and assisting with the progression of insurance claims.
• Arranging and reviewing reinstatement valuations and updating relevant accounts.
• Preparing and processing insurance premium invoices.
• Supporting arrears recovery and account dispute resolution.
• Handling general leasehold and property-related enquiries by telephone and email.
• Processing card payments and carrying out general account administration.
• Providing wider administrative support to the finance team as required.

About You

• Previous experience in insurance, property management, claims handling or administration would be advantageous.
• An interest in residential property and buildings insurance.
• Strong communication skills, both written and verbal, with a confident and professional telephone manner.
• Good organisational skills and attention to detail.
• The ability to manage a busy workload, prioritise tasks and meet deadlines.
• Good working knowledge of Microsoft Office, particularly Excel.
• A self-motivated, proactive attitude and a willingness to learn.
• A CII qualification, or a desire to work towards one within your first year.

Benefits

• Hybrid working, with the option to work from home two days per week.
• Bupa health scheme.
• Discretionary annual bonus.
• Holiday allowance increase with length of service.
• Pension scheme.
• Ongoing training, learning and professional development.
• Free parking.
• Employee of the Month recognition.
• Summer ball and regular staff social events.