Insurance Account Handler - Personal Lines

Everywhen, part of the Ardonagh Group; York and North Yorkshire; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Career progression across Everywhen

CII/ACII qualifications support

Pension scheme

Wellbeing support

Volunteer day

Spotlight Awards

Job summary

Everywhen, part of the Ardonagh Group, is recruiting an Insurance Account Handler in York to support a designated client portfolio, act as first point of contact, and build strong client relationships.

This role offers training if you’re new to insurance, Monday to Friday hours 9am–5:30pm, a generous bonus structure, 26 days plus bank holidays, and the chance to progress across the Everywhen family.

Qualifications

• Experience in Personal lines preferred but training is provided.
• Ability to bring best self to work to deliver great client experience.
• Willingness to learn and pursue professional qualifications.

Responsibilities

• Supporting a designated client portfolio as the first point of contact and handling queries.
• Building strong client relationships to deliver excellent service and sales outcomes.
• Collaborate with the team, stay positive, engaging and adaptable to changes.

Skills

Client relationship-building

Customer service

Sales attitude

Proactivity

Team collaboration

Job description

Job Description

Currently working in the Insurance industry or looking for a change? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly personal lines team based in York.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday 9am-5.30pm (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. Don't worry if you haven't worked in Insurance before, full training will be provided! You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below.

So, what does the role of an Insurance Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

Some experience with Personal lines in the Insurance Industry is preferred for this role but not essential as training will be provided, the rest is all about you as a person:

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.

• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit

• Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry

• Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.

• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.

• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it’s also just the right way to be

In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays

• Opportunity to progress your career across the entire Everywhen family

• Gain CII or ACII qualifications to boost your knowledge and career prospects

• Pension scheme for when you feel it’s time to retire

• 24-hour support for physical and mental wellbeing

• 1 days paid volunteering day to give back to our communities

• The Spotlight Awards, where we shine a light on the brightest talent across our group

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Everywhere is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.