Instructions Manager

Connells Group; Southampton; On-site; GBP 35,000 - 65,000; Full time

Benefits offered by this job

Industry-leading training

Clear career ladder

High-performance environment

Uncapped commission

Job summary

Connells Group’s Fox & Sons in Southampton is seeking a highly motivated Residential Sales Manager / Instructions Manager to lead the listing and instruction process, delivering excellent customer service and driving growth.

You will build strong relationships with clients both in person and by phone, generate new business in a target-driven environment, and coordinate with in-house Mortgage Advisors. A clear career path and industry-leading training accompany this role.

Qualifications

• Experience in estate agency or property services preferred.
• Proven ability to secure new instructions and listings.
• Strong customer management and sales skills.
• Full UK driving licence required.

Responsibilities

• Win new instructions and list properties for market.
• Build relationships with clients face-to-face and over the phone.
• Maximise opportunities to book appointments for Mortgage Advisors.

Skills

New business generation

Customer service excellence

Resilience & organization

Verbal & written communication

IT literacy (MS Office & email)

Full UK Driving Licence

Job description

Connells Group, the Home of Opportunity, is looking for a highly motivated Residential Sales Manager / Instructions Manager to join our successful Fox & Sons estate agency team in Southampton.

As part of the UK’s leading and most recognised property services business, this is an outstanding opportunity for an experienced estate agency professional to take the next step in their career. You’ll benefit from industry-leading training, strong earning potential, and a clear, structured career pathway into senior leadership or specialist roles across the wider Connells Group.

A Quick Look at the Role

In this role, you will be responsible for winning new instructions and listing properties for market while consistently delivering exceptional customer service. You will build strong relationships with new and existing clients, both face-to-face and over the phone, and maximise every opportunity to book appointments for our in-house Mortgage Advisors.

What’s in It for You?

• Industry-leading training and development
• A clear and demonstrable career ladder within Connells Group
• A supportive, rewarding and high-performance working environment
• Opportunities to compete for top achievers’ awards
• Competitive basic salary with uncapped commission

Skills and Experience We’re Looking For

To be successful as a Residential Sales Manager / Instructions Manager , you will:

• Be confident in generating new business in a target-driven environment
• Deliver outstanding customer care and customer service
• Be resilient, positive, organised, numerate and detail-oriented
• Have excellent verbal and written communication skills
• Be IT literate (MS Office, internet and email systems)
• Hold a full UK driving licence

Career Progression at Connells Group

At Connells Group, we believe in developing talent from within. This role offers long-term career opportunities across the business, including progression into Senior Management, Sales Leadership, Mortgage Services, Land, New Homes, and other specialist services — giving you control over your career journey.

Our Commitment to Inclusion

Connells Group is an equal opportunities employer and is committed to creating a diverse, inclusive and authentic workplace. We welcome applications from all suitably qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion, or belief, marital status, or pregnancy and maternity status.

If you’re excited about this opportunity but don’t meet every requirement, we still encourage you to apply. Potential matters just as much as experience, and you could be the right fit for this role or another opportunity within Connells Group.